James Roland A. Bentor
Member since 2024
Silver League
8375 points
Google Security Operations - Deep Dive
Earned авг. 29, 2024 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned авг. 29, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned авг. 29, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned авг. 28, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned авг. 28, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned авг. 28, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned авг. 28, 2024 EDT
[DEPRECATED]Introduction to Responsible AI
Earned авг. 28, 2024 EDT
Introduction to Large Language Models
Earned авг. 28, 2024 EDT
Introduction to Generative AI
Earned авг. 28, 2024 EDT
Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. Innovating with Google Cloud Artificial Intelligence explores how organizations can use AI and ML to transform their business processes.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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