Member since 2024
Implement Enterprise Design Patterns with CX Agent Studio
Earned Aug 14, 2024 EDT
對話式 AI 與互動架構
Earned Aug 14, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Aug 12, 2024 EDT
生成式 AI 簡介
Earned Aug 11, 2024 EDT
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
本課程將介紹 Gemini Enterprise for Customer Experience (GECX) 及其強大的生成式 AI 功能，顛覆您對客服的認知。首先，您將回顧客服中心的發展歷程，瞭解這類機構的演變，以及生成式 AI 如何推動其發展。接著，課程會深入探討 GECX 解決方案的核心要素，看看各元件如何發揮功用，進而提供卓越的客戶體驗。最後，則會介紹 GECX 能為企業帶來哪些重要商業價值，並說明如何規劃實際應用方式與各類使用者角色，以便運用這項創新解決方案創造效益。
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。