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Hossam Hassan

Member since 2024

Diamond League

13675 points
Configure and Maintain CCaaS as an Admin Earned Jul 1, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Jun 25, 2024 EDT
[DEPRECATED] Gemini for end-to-end SDLC Earned Jun 23, 2024 EDT
[DEPRECATED] Gemini for Security Engineers Earned Jun 23, 2024 EDT
[DEPRECATED] Gemini for Cloud Architects Earned Jun 20, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jun 18, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned Jun 18, 2024 EDT
Prompt Design in Agent Platform Earned Jun 12, 2024 EDT
[DEPRECATED]Introduction to Responsible AI Earned Jun 4, 2024 EDT
Introduction to Large Language Models Earned Jun 4, 2024 EDT
Introduction to Generative AI Earned Apr 29, 2024 EDT

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC). Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you secure your cloud environment and resources. You learn how to deploy example workloads into an environment in Google Cloud, identify security misconfigurations with Gemini, and remediate security misconfigurations with Gemini. Using a hands-on lab, you experience how Gemini improves your cloud security posture. Duet AI was renamed to Gemini, our next-generation model.

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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps administrators provision infrastructure. You learn how to prompt Gemini to explain infrastructure, deploy GKE clusters and update existing infrastructure. Using a hands-on lab, you experience how Gemini improves the GKE deployment workflow. Duet AI was renamed to Gemini, our next-generation model.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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