Archel Vicente
Member since 2023
Google Cloud 基礎知識：核心基礎架構
Earned Sep 12, 2024 EDT
Build a Certification Study Guide: PCNE Exam Prep
Earned Sep 11, 2024 EDT
建立 Google Cloud 網路
Earned Aug 28, 2024 EDT
在 Google Cloud 實作 Cloud 安全防護措施：基礎知識
Earned Aug 13, 2024 EDT
建構安全的 Google Cloud 網路
Earned Aug 9, 2024 EDT
在 Google Cloud 設定應用程式開發環境
Earned Aug 8, 2024 EDT
在 Compute Engine 導入 Cloud Load Balancing
Earned Jun 18, 2024 EDT
Google Cloud 的可靠性與安全性
Earned May 16, 2024 EDT
運用 Google Cloud 人工智慧推動創新
Earned May 16, 2024 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Sep 20, 2023 EDT
Automate Interactions with Contact Center AI
Earned Sep 19, 2023 EDT
CCAI Operations and Implementation
Earned Sep 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Sep 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 13, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Sep 13, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 12, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Sep 12, 2023 EDT
使用 Google Cloud 作業套件調度資源
Earned May 1, 2023 EDT
運用 Google Cloud 翻新基礎架構和應用程式
Earned Apr 30, 2023 EDT
運用 Google Cloud 探索資料轉換功能
Earned Apr 29, 2023 EDT
透過 Google Cloud 進行數位轉型
Earned Apr 29, 2023 EDT
「Google Cloud 基礎知識：核心基礎架構」介紹了在使用 Google Cloud 時會遇到的重要概念和術語。本課程會透過影片和實作實驗室，介紹並比較 Google Cloud 的多種運算和儲存服務，同時提供重要的資源和政策管理工具。
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Cloud Network Engineer certification exam. You'll review Gemini Notebook features, add sources to your notebook, and learn how to personalize your Gemini Notebook experience to study for the exam.
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完成 建立 Google Cloud 網路 課程即可獲得技能徽章。這個課程將說明 部署及監控應用程式的多種方法，包括查看 IAM 角色及新增/移除 專案存取權、建立虛擬私有雲網路、部署及監控 Compute Engine VM、編寫 SQL 查詢、在 Compute Engine 部署及監控 VM，以及 使用 Kubernetes 透過多種方法部署應用程式。
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完成 在 Google Cloud 實作 Cloud 安全防護措施：基礎知識 技能徽章中階課程， 即可證明您具備下列技能：運用 Identity and Access Management (IAM) 建立及指派角色、 建立及管理服務帳戶、啟用虛擬私有雲 (VPC) 網路中的私人連線、 運用 Identity-Aware Proxy 限制應用程式存取權、 運用 Cloud Key Management Service (KMS) 管理金鑰和已加密資料，以及建立私人 Kubernetes 叢集。
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完成「建構安全的 Google Cloud 網路」課程，即可獲得技能徽章。本課程將說明多項網路相關 資源，協助您在 Google Cloud 建構、調度資源和保護應用程式。
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只要修完「在 Google Cloud 設定應用程式開發環境」課程，就能獲得技能徽章。 在本課程中，您將學會如何使用以下技術的基本功能，建構和連結以儲存空間為中心的雲端基礎架構：Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。
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完成「在 Compute Engine 導入 Cloud Load Balancing」技能徽章入門課程，即可證明您具備下列技能： 在 Compute Engine 建立及部署虛擬機器， 以及設定網路和應用程式負載平衡器。
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組織將資料和應用程式遷移至雲端後，必須因應快速變化的安全性挑戰。本課程將探討雲端安全性的基礎知識、Google Cloud 融入安全考量設計的基礎架構價值，以及縱深防禦策略。此外，還會著重說明如何透過 AI 輔助作業和法規遵循工具，協助組織滿足嚴格的全球法規要求。
本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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人工智慧 (AI) 和機器學習 (ML) 象徵著資訊技術的重大演進，正迅速改變各行各業。在「運用 Google Cloud 人工智慧推動創新」課程中，我們會探討組織如何運用 AI 和機器學習技術，翻轉業務流程。
本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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各種規模的機構都開始運用雲端的強大功能和靈活性，徹底改變營運方式。不過，有效管理及擴充雲端資源可能是相當複雜的工作。本課程將探討在雲端中的現代營運、可靠性和韌性的基礎概念，以及 Google Cloud 如何協助您達成這些目標。本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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許多傳統企業使用舊版系統和應用程式，無法滿足現今客戶的期望。企業主管經常需要在維護老舊的 IT 系統，以及投資新產品/服務之間做出選擇。本課程將探討這些挑戰，並提供解決方案，說明如何運用雲端技術克服難題。
本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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雲端技術是強大的資產，與資料搭配後，將成為創新和提升客戶體驗的催化劑。「運用 Google Cloud 探索資料轉換功能」課程將探討機構如何運用雲端，讓資料更易於存取、做為行動依據和更有價值。
這門課程是 Cloud Digital Leader 學習路徑的一部分，旨在協助個人在職務上成長，並打造企業的未來。
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數位轉型是現代組織必經的關鍵旅程，而建立穩固的雲端運算基礎，是跨出有意義創新的第一步。本課程「透過 Google Cloud 進行數位轉型」，將會介紹核心技術和策略框架，協助組織革新營運方式，並探討基本的雲端概念、全球網路基礎架構和共同責任模式，幫助主管在雲端之路上自信前行。本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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