회원 가입일: 2023
Virtual Agent Development in Dialogflow ES for Software Devs
Earned 4월 23, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned 3월 20, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned 3월 15, 2023 EDT
Google Cloud 필수 정보
Earned 3월 13, 2023 EDT
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
이 초급 과정에서는 Google Cloud의 기본 도구 및 서비스를 직접 사용해 보는 실무형 실습을 진행합니다. 선택사항으로 제공되는 동영상에서는 실습에서 다룬 개념을 자세히 살펴보고 복습합니다. Google Cloud 필수 정보는 Google Cloud 학습자에게 추천되는 첫 번째 과정입니다. 클라우드에 대한 사전 지식이 거의 없거나 전혀 없더라도 첫 Google Cloud 프로젝트에 적용할 수 있는 실무 경험을 쌓을 수 있습니다. Cloud Shell 명령어 작성, 첫 번째 가상 머신 배포, Kubernetes Engine에서의 애플리케이션 실행, 부하 분산 등 Google Cloud 필수 정보에서는 플랫폼의 기본 기능을 소개합니다.