Date d'abonnement : 2023
Virtual Agent Development in Dialogflow ES for Software Devs
Earned avr. 23, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned mars 20, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned mars 15, 2023 EDT
Les bases de Google Cloud
Earned mars 13, 2023 EDT
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Dans ce cours d'introduction, vous allez pouvoir vous familiariser avec les outils et services fondamentaux de Google Cloud. Des vidéos facultatives vous fourniront davantage de contexte et vous permettront de réviser les concepts abordés lors des ateliers pratiques. Ce premier cours sur les bases de Google Cloud est recommandé aux personnes qui s'intéressent à Google Cloud. Vous pouvez le suivre sans aucune connaissance (ou presque) du cloud et, à la fin, vous aurez acquis des compétences pratiques utiles pour lancer votre premier projet Google Cloud. De l'écriture de lignes de commande Cloud Shell au déploiement de votre première machine virtuelle en passant par l'exécution d'applications sur Kubernetes Engine ou avec l'équilibrage de charge, 'Les bases de Google Cloud' constitue une excellente introduction aux fonctionnalités de base de la plate-forme.