Member since 2025
生成式 AI：不只是聊天機器人
Earned Apr 7, 2026 EDT
Leverage data with Customer Experience Insights
Earned Feb 25, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Feb 24, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Feb 20, 2025 EST
生成式 AI 簡介
Earned Feb 19, 2025 EST
Generative Playbooks
Earned Feb 15, 2025 EST
「生成式 AI：不只是聊天機器人」是 Gen AI Leader 學習路徑的第一門課程，沒有先修條件。本課程旨在帶領您超越對聊天機器人的基本認識，探索生成式 AI 能為貴組織帶來的真正潛力。您將瞭解基礎模型和提示工程等概念，這些都是發揮生成式 AI 威力的關鍵。本課程也會引導您思考重要事項，協助您為貴組織制定成功的生成式 AI 策略。
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.