회원 가입일: 2016
Handle Consumer Interactions with CCaaS
Earned 7월 12, 2024 EDT
생성형 AI 소개
Earned 8월 2, 2023 EDT
Security on AWS
Earned 11월 14, 2019 EST
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.
This quest is designed to teach you how to apply AWS Identity and Access Management, in concert with several other AWS Services, to address real-world application and service security management scenarios.