メンバー加入日: 2021
Virtual Agent Development in Dialogflow ES for Software Devs
Earned 7月 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 7月 12, 2022 EDT
Google Cloud の基礎
Earned 3月 9, 2022 EST
Customer Experiences with Contact Center AI
Earned 10月 11, 2021 EDT
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
この入門レベルのコースでは、 Google Cloud の基本的なツールやサービスに関する実践演習を行います。オプションで動画も提供されており、 ラボで取り上げられたコンセプトに関するさらなるコンテキストの確認や、復習に利用できます。「Google Cloud の基礎」は、Google Cloud の学習者に最初に推奨されるコースです。 クラウドの予備知識がほとんどなくても、 最初の Google Cloud プロジェクトに応用できる実践的な経験を積むことができます。Cloud Shell コマンドの記述、 初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーションの実行や ロード バランシングなど、「Google Cloud の基礎」では、Google Cloud の 基本的な機能について学ぶことができます。
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.