Date d'abonnement : 2021
Virtual Agent Development in Dialogflow ES for Software Devs
Earned juil. 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned juil. 12, 2022 EDT
Les bases de Google Cloud
Earned mars 9, 2022 EST
Customer Experiences with Contact Center AI
Earned oct. 11, 2021 EDT
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Dans ce cours d'introduction, vous allez pouvoir vous familiariser avec les outils et services fondamentaux de Google Cloud. Des vidéos facultatives vous fourniront davantage de contexte et vous permettront de réviser les concepts abordés lors des ateliers pratiques. Ce premier cours sur les bases de Google Cloud est recommandé aux personnes qui s'intéressent à Google Cloud. Vous pouvez le suivre sans aucune connaissance (ou presque) du cloud et, à la fin, vous aurez acquis des compétences pratiques utiles pour lancer votre premier projet Google Cloud. De l'écriture de lignes de commande Cloud Shell au déploiement de votre première machine virtuelle en passant par l'exécution d'applications sur Kubernetes Engine ou avec l'équilibrage de charge, 'Les bases de Google Cloud' constitue une excellente introduction aux fonctionnalités de base de la plate-forme.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.