03
Configure and Maintain CCAIP as an Admin
03
Configure and Maintain CCAIP as an Admin
Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”
Informações sobre o curso
Objetivos
- Set up, configure, adjust, and maintain the CCAI Platform to maximize the impact of the organization’s contact center.
- Maintain the initial configuration of CCAIP’s features and functionality to fully meet the demands of consumers, seasonality, and staffing dependencies, including how to make adjustments post-implementation.
- Determine routing paths, channel configurations, agent and team assignments, and more to leverage all of CCAIP's capabilities for total contact center efficiency, optimization, and improved customer experience.
Pré-requisitos
N/A
Público-alvo
CCAIP Admins
Idiomas disponíveis
English, español (Latinoamérica), and français
O que eu faço quando terminar o curso?
Ao final do curso, você pode navegar pelo conteúdo complementar do programa de aprendizado ou conferir nosso catálogo.
Quais selos eu posso ganhar?
Ao terminar um curso, você receberá um selo de conclusão. Os selos são exibidos no seu perfil e podem ser compartilhados nas suas redes sociais.
Tem interesse em participar desse curso com um dos nossos parceiros?
Confira o conteúdo do Google Cloud no Coursera e no Pluralsight.
Prefere aprender com um instrutor?