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Contact Center AI (CCAI) Platform

school 3 atividades
update Último about 1 year atualizado
person Gerenciado por Google Cloud
This learning path offers comprehensive training on Google Cloud's Contact Center AI Platform (CCAIP). Contact center agents will learn to use CCAIP's core features for handling customer interactions through chat and calls. Contact center managers will gain insights into monitoring, reporting, and configuring CCAIP to optimize performance. Contact center admins will dive deeper into advanced configuration, troubleshooting, and analysis of the platform. This learning path equips contact center professionals with the necessary skills to leverage CCAIP effectively for improved customer interactions and operational efficiency. How to follow this learning path: Contact Center Agents: 1. Take: Handle Consumer Interactions with CCAIP to learn the basics of using the platform for customer interactions. Contact Center Managers: 1. Start with: Handle Consumer Interactions with CCAIP to understand the agent experience. 2. Then take: Manage Functions and Reporting with CCAIP to learn how to monitor, analyze, and optimize team performance. Contact Center Admins: 1. Start with: Handle Consumer Interactions with CCAIP to gain a foundation in the platform's core features. 2. Then take: Manage Functions and Reporting with CCAIP to understand how to leverage data for decision-making. 3. Finally, complete: Configure and Maintain CCAIP as an Admin to master advanced configuration and troubleshooting techniques.
Iniciar o programa de aprendizado
Miniatura da atividade de Handle Consumer Interactions with CCAIP
01 Handle Consumer Interactions with CCAIP
book Curso
access_time 2 horas 30 minutos
show_chart Introdutório

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple...

Comece o curso
Miniatura da atividade de Manage Functions and Reporting with CCAIP
02 Manage Functions and Reporting with CCAIP
book Curso
access_time 4 horas
show_chart Introdutório

Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level...

Comece o curso
Miniatura da atividade de Configure and Maintain CCAIP as an Admin
03 Configure and Maintain CCAIP as an Admin
book Curso
access_time 8 horas 30 minutos
show_chart Intermediário

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform...

Comece o curso