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18

Introduction to Agent Assist and its GenAI Capabilities

18

Introduction to Agent Assist and its GenAI Capabilities

magic_button Large Language Models Agent Assist Sentiment Analysis
These skills were generated by AI. Do you agree this course teaches these skills?
2 heures Avancé

In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel

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Informations sur le cours
Objectifs
  • Understand Agent Assist vision, its features, and limitations
  • Reflect on Agent Assist Architecture.
  • Understand smart reply feature along with cloud environment setup
  • Learn about Smart Compose feature
  • Learn LLM baseline summarization and the steps for implementation.
  • Learn about generative knowledge assist and integrating it with with GenAI agent
  • Understanding sentiment analysis and how to enable it
  • Learn about upcoming GenAI capabilities in Agent Assist.
  • Understand requirements for delivering an Agent Assist Proof of Concept
  • Understand the various phases of the delivery lifecycle.
Prérequis

Virtual FAQ with data store agents
Cible
CAs/CDs, Cloud Architect, Telephony Eng, ML Eng, UI Eng, Program Managers
Langues disponibles
English

La puissance des ateliers challenge

Vous pouvez désormais obtenir un badge de compétence sans avoir à suivre l'intégralité du cours. Si vous êtes sûr de vos compétences, passez directement à l'atelier challenge.

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