18
Introduction to Agent Assist and its GenAI Capabilities
18
Introduction to Agent Assist and its GenAI Capabilities
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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel
Kursinformationen
Ziele
- Understand Agent Assist vision, its features, and limitations
- Reflect on Agent Assist Architecture.
- Understand smart reply feature along with cloud environment setup
- Learn about Smart Compose feature
- Learn LLM baseline summarization and the steps for implementation.
- Learn about generative knowledge assist and integrating it with with GenAI agent
- Understanding sentiment analysis and how to enable it
- Learn about upcoming GenAI capabilities in Agent Assist.
- Understand requirements for delivering an Agent Assist Proof of Concept
- Understand the various phases of the delivery lifecycle.
Voraussetzungen
Virtual FAQ with data store agents
Zielgruppe
CAs/CDs, Cloud Architect, Telephony Eng, ML Eng, UI Eng, Program Managers
Verfügbare Sprachen
English