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16

Generative Playbooks

16

Generative Playbooks

1 hour 15 minutes Advanced

In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language

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info
Course Info
Objectives
  • Understand generative playbooks and how they can be used.
  • Learn prompt design principles.
  • Learn about the types of testing, debugging, and troubleshooting techniques.
  • Understand operations planning and production deployment.
  • Understand generative steering and its benefits.
Prerequisites

Intro to CCAI and CCAI Engagement Framework + Virtual FAQ with data store agents
Audience
CAs/CDs, QA, PgMs, Data Scientists, Data Engineers
Available languages
English

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