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06

Basic Performance Measurement

06

Basic Performance Measurement

magic_button Business Intelligence Data Analysis
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1 hour 15 minutes Intermediate

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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info
Course Info
Objectives
  • Learn the feedback loop process
  • Understand a typical customer journey
  • Learn how to evaluate the metrics that need measurement along the customer journey
  • Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
Prerequisites

Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
Audience
Data Scientists, Data Engineer
Available languages
English
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