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06

Basic Performance Measurement

06

Basic Performance Measurement

1 heure 15 minutes Intermédiaire

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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info
Informations sur le cours
Objectifs
  • Learn the feedback loop process
  • Understand a typical customer journey
  • Learn how to evaluate the metrics that need measurement along the customer journey
  • Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
Prérequis

Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
Cible
Data Scientists, Data Engineer
Langues disponibles
English

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Vous pouvez désormais obtenir un badge de compétence sans avoir à suivre l'intégralité du cours. Si vous êtes sûr de vos compétences, passez directement à l'atelier challenge.

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