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Apply your skills in Google Cloud console

02

Intro to CCAI and CCAI Engagement Framework

02

Intro to CCAI and CCAI Engagement Framework

1 година 15 годин Початковий

This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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info
Інформація про курс
Цілі
  • Understand what CCAI is and how the engagement with Google works.
Рівень попередньої підготовки

None
Аудиторія
All Audiences
Доступні мови
English

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