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02

Intro to CCAI and CCAI Engagement Framework

02

Intro to CCAI and CCAI Engagement Framework

1 heure 15 minutes Débutant

This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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info
Informations sur le cours
Objectifs
  • Understand what CCAI is and how the engagement with Google works.
Prérequis

None

Cible
All Audiences
Langues disponibles
English

La puissance des ateliers challenge

Vous pouvez désormais obtenir un badge de compétence sans avoir à suivre l'intégralité du cours. Si vous êtes sûr de vos compétences, passez directement à l'atelier challenge.

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