12
Building Complex End to End Self-Service Experiences in Dialogflow CX
12
Building Complex End to End Self-Service Experiences in Dialogflow CX
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
Informations sur le cours
Objectifs
- How to understand voice agents and how they differ from chat agents.
- Develop the details of advanced settings, tools, and toggles.
- Learn about prebuilt components and their benefits.
- Understand high level multi language events and the testing of multilingual agents.
- Understand how to design your end-to-end flows according to best practices.
Prérequis
Foundations for building Virtual Agents with CCAI learning path and CCAI Frontend Integrations, Advanced Conversation Design, and Generative Playbooks
Cible
Advanced
Langues disponibles
English