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15

Advanced Performance Measurement

15

Advanced Performance Measurement

magic_button Dashboard SQL
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1 hour Advanced

In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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info
Course Info
Objectives
  • Differentiate between transcripts and display a clear understanding of the customer journey.
  • Illustrate an understanding of Dialogflow CX log data and conversational basics.
  • Identify how to transform Dialogflow CX data into information.
  • Learn how to analyze the best ways to answer ad-hoc questions using SQL.
  • Utilize Looker Studio to create custom dashboards.
  • Understand the process of collaborating with Dialogflow CX developers on reporting.
  • Determine which tools you can use to help achieve feedback loop analysis.
Prerequisites

Basic Performance Measurement
Audience
Data Scientists, Data Engineers
Available languages
English
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