09
Conversation Design Fundamentals
09
Conversation Design Fundamentals
These skills were generated by AI. Do you agree this course teaches these skills?
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
Інформація про курс
Цілі
- Define conversation design and articulate its importance in creating effective virtual agent interactions.
- Differentiate between traditional and generative AI agents, outlining the strengths and weaknesses of each approach, and identifying appropriate use cases for both.
- Design conversational flows that are clear, concise, and goal-oriented using conversational scripts.
- Integrate a distinct personality for your virtual agent, ensuring it aligns with brand voice and resonates with the target audience.
- Implement techniques to maintain conversation flow and ensure user satisfaction, even when encountering obstacles or requiring escalation.
Рівень попередньої підготовки
N/A
Аудиторія
Conversational architect, Conversational designer
Доступні мови
English