09
Conversation Design Fundamentals
09
Conversation Design Fundamentals
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
Course Info
Objectives
- Define conversation design and articulate its importance in creating effective virtual agent interactions.
- Differentiate between traditional and generative AI agents, outlining the strengths and weaknesses of each approach, and identifying appropriate use cases for both.
- Design conversational flows that are clear, concise, and goal-oriented using conversational scripts.
- Integrate a distinct personality for your virtual agent, ensuring it aligns with brand voice and resonates with the target audience.
- Implement techniques to maintain conversation flow and ensure user satisfaction, even when encountering obstacles or requiring escalation.
Prerequisites
N/A
Audience
Conversational architect, Conversational designer
Available languages
English