13
Conversational AI telephony and chat integrations
13
Conversational AI telephony and chat integrations
This course explores how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem
Course Info
Objectives
- Understand the basics of telephony connectivity and architecture.
- Identify how different telephony connectivity configurations can affect the accessibility of Conversational Agents and Agent Assist features
- Review other Frontend integration options from one-click telephony to open source SMS
Prerequisites
Ability to create chat agents using Conversational Agents
Audience
Developers and conversational engineers
Available languages
English