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03

Customer Engagement Suite with Google AI Architecture

03

Customer Engagement Suite with Google AI Architecture

3 hours Introductory

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX and CCAI Insights.

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info
Course Info
Objectives
  • Understand an overview of the Conversational AI Platform and resource management within Conversational AI
  • Understand the fundamentals of Conversational Agents design
  • Learn the details of planning for an agent assist.
  • Gain an understanding of how to plan for Conversational AI insights implementation and review target user personas
  • Learn how to analyze developer operations and the best tools for release automation.
  • Understand the details of Security and Compliance considerations.
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English

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