03
Customer Engagement Suite with Google AI Architecture
03
Customer Engagement Suite with Google AI Architecture
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
Informazioni corso
Obiettivi
- Provide an overview of Customer Engagement Suite resource management.
- Identify the infrastructure considerations required to plan for the deployment of Conversational Agents.
- Identify the details of planning for Agent Assist.
- Explain how to plan for Conversational Insights implementation and review target user personas.
- Describe the key deployment and operational aspects that help launch a CES solution and keep it up and running.
- Identify the best tools for release automation.
- List the important security and compliance aspects needed for a CES solution.
Prerequisiti
NA
Pubblico
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Lingue disponibili
English
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