Participante desde 2026
Build and Deploy Customer Experience Agents
Earned Oct 20, 2026 EDT
Customer Experience Agent Studio: Fundamentos
Earned Oct 14, 2026 EDT
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini for customer experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesforce.
Este curso tem como objetivo equipar designers e criadores de conversas com os conceitos e habilidades práticas para projetar, criar e testar agentes de experiência do cliente sofisticados, multiagentes e multimodais usando o Customer Experience Agent Studio (CX Agent Studio).