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ISMAIL KHAN

Учасник із 2023

Conversational AI and its Engagement Framework Earned серп. 22, 2026 EDT
Conversational Insights Earned серп. 22, 2026 EDT
Configure and Maintain CCaaS as an Admin Earned серп. 22, 2026 EDT
Manage Functions and Reporting with CCaaS Earned серп. 22, 2026 EDT
Handle Consumer Interactions with CCaaS Earned серп. 22, 2026 EDT
Customer Experience Agent Studio: Fundamentals Earned серп. 21, 2026 EDT
Encoder-Decoder Architecture Earned жовт. 31, 2025 EDT
Attention Mechanism Earned жовт. 31, 2025 EDT
Introduction to Image Generation Earned жовт. 31, 2025 EDT
Prompt Design in Agent Platform Earned жовт. 31, 2025 EDT
Responsible AI: Applying AI Principles with Google Cloud - Yкраїнська Earned жовт. 31, 2025 EDT
Introduction to Responsible AI - Українська Earned жовт. 31, 2025 EDT
Introduction to Large Language Models - Українська Earned жовт. 31, 2025 EDT
Introduction to Generative AI - Українська Earned жовт. 31, 2025 EDT
Gen AI Agents: Transform Your Organization Earned жовт. 1, 2025 EDT
Gen AI Apps: Transform Your Work Earned жовт. 1, 2025 EDT
Gen AI: Navigate the Landscape Earned жовт. 1, 2025 EDT
Gen AI: Unlock Foundational Concepts Earned жовт. 1, 2025 EDT
Gen AI: Beyond the Chatbot Earned вер. 30, 2025 EDT
Create and Manage Cloud Resources Earned трав. 18, 2023 EDT

Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Gemini Enterprise Agent Platform.

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Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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Що більше штучний інтелект і машинне навчання використовуються в корпоративних середовищах, то нагальнішою стає потреба розробити принципи відповідального ставлення до них. Однак говорити про принципи відповідального використання штучного інтелекту легше, ніж застосовувати їх на практиці. Цей курс допоможе вам дізнатись, як запровадити відповідальну роботу зі штучним інтелектом у вашій організації. У цьому курсі ви дізнаєтеся про підхід Google Cloud до відповідального використання ШІ, а також отримаєте практичні поради й набудете досвіду, який допоможе вам розробити власний підхід до цього завдання.

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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке відповідальне використання штучного інтелекту, чому воно важливе і як компанія Google реалізує його у своїх продуктах. Крім того, у цьому курсі викладено 7 принципів Google щодо штучного інтелекту.

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У цьому ознайомлювальному курсі мікронавчання ви дізнаєтеся, що таке великі мовні моделі, де вони використовуються і як підвищити їх ефективність коригуванням запитів. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучного інтелекту.

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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке генеративний штучний інтелект, як він використовується й чим відрізняється від традиційних методів машинного навчання. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучногоінтелекту.

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Gen AI Agents: Transform Your Organization is the fifth and final course of the Gen AI Leader learning path. This course explores how organizations can use custom gen AI agents to help tackle specific business challenges. You gain hands-on practice building a basic gen AI agent, while exploring the components of these agents, such as models, reasoning loops, and tools. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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Transform Your Work With Gen AI Apps is the fourth course of the Gen AI Leader learning path. This course introduces Google’s gen AI applications, such as Google Workspace with Gemini and Gemini Notebook. It guides you through concepts like grounding, retrieval augmented generation, constructing effective prompts and building automated workflows.

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Gen AI: Navigate the Landscape is the third course of the Gen AI Leader learning path. Gen AI is changing how we work and interact with the world around us. But as a leader, how can you harness its power to drive real business outcomes? In this course, you explore the different layers of building gen AI solutions, Google Cloud’s offerings, and the factors to consider when selecting a solution.

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Gen AI: Unlock Foundational Concepts is the second course of the Gen AI Leader learning path. In this course, you unlock the foundational concepts of generative AI by exploring the differences between AI, ML, and gen AI, and understanding how various data types enable generative AI to address business challenges. You also gain insights into Google Cloud strategies to address the limitations of foundation models and the key challenges for responsible and secure AI development and deployment.

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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.

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Пройдіть квест Create and Manage Cloud Resources й отримайте skill badge. Ви навчитеся виконувати наведені нижче дії. Писати команди gcloud і використовувати Cloud Shell, створювати й розгортати віртуальні машини в Compute Engine, запускати контейнерні додатки за допомогою Google Kubernetes Engine, а також налаштовувати розподілювачі навантаження для мережі й HTTP.Skill badge – це ексклюзивна цифрова винагорода, яка підтверджує, що ви вмієте працювати з продуктами й сервісами Google Cloud, а також застосовувати ці знання в інтерактивному практичному середовищі. Щоб отримати skill badge й показати його колегам, пройдіть цей квест і підсумковий тест.

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