Menjadi anggota sejak 2019
Automate Interactions with Contact Center AI
Earned Feb 4, 2022 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Des 31, 2021 EST
DEPRECATED Cloud Architecture
Earned Des 10, 2019 EST
Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Quest level dasar ini berbeda dengan penawaran Qwiklabs lainnya. Semua lab yang termasuk dalam level ini telah diseleksi untuk membekali profesional IT dengan praktik langsung tentang berbagai topik dan layanan yang diujikan dalam Sertifikasi Google Cloud Certified Professional Cloud Architect . Dari IAM, hingga jaringan, dan penerapan Kubernetes Engine, quest ini tersusun atas sejumlah lab spesifik yang akan menguji pengetahuan Anda tentang GCP. Harap diketahui bahwa, meskipun praktik dengan lab ini akan meningkatkan keterampilan dan kemampuan Anda, sebaiknya Anda juga mempelajari panduan ujian serta referensi persiapan lain yang tersedia.