成为会员时间：2025
Build a Certification Study Guide: PMLE
Earned Nov 20, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Nov 12, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned Nov 3, 2025 EST
Leverage data with Customer Experience Insights
Earned Oct 31, 2025 EDT
Google Cloud 云计算基础课程：云计算基础知识
Earned May 15, 2025 EDT
Learn how to use Gemini Notebook to create a personalized study guide for the Professional Machine Learning Engineer (PMLE) certification exam. You'll review Gemini Notebook features, create a notebook, and use the study guide to practice for a certification exam.
This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Google Cloud 云计算基础课程面向云计算零基础或经验较少的人群。本课程概述了云计算基础知识、大数据和机器学习的核心概念，以及 Google Cloud 在其中的定位与应用方式。 完成本系列课程后，学员将能够清晰阐述这些概念，并掌握部分实操技能。 课程应按以下顺序完成： 1. Google Cloud 云计算基础课程：云计算基础知识 2. Google Cloud 云计算基础课程：Google Cloud 中的基础设施 3. Google Cloud 云计算基础课程：Google Cloud 中的网络服务和安全性 4. Google Cloud 云计算基础课程：Google Cloud 中的数据、机器学习和 AI 本课是第一门课程，概述了云计算、Google Cloud 的使用方式以及各种计算选项。