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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Machine Learning Engineer (PMLE) certification exam. You'll review Gemini Notebook features, create a notebook, and use the study guide to practice for a certification exam.
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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in.
By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills.
The courses should be completed in the following order:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
This first course provides an overview of cloud computing, ways to use Google Cloud, and different compute options.
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Build a Certification Study Guide: PMLE
Earned лист. 20, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned лист. 12, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned лист. 3, 2025 EST
Leverage data with Customer Experience Insights
Earned жовт. 31, 2025 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Earned трав. 15, 2025 EDT