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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Machine Learning Engineer (PMLE) certification exam. You'll review Gemini Notebook features, create a notebook, and use the study guide to practice for a certification exam.
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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Die Kursreihe „Einführung in das Cloud-Computing von Google“ richtet sich an Personen mit geringen oder gar keinen Vorkenntnissen oder Erfahrungen im Bereich Cloud Computing. Sie bietet einen detaillierten Überblick über Cloud-Grundlagen, Big Data, maschinelles Lernen und die Rolle von Google Cloud in diesem Bereich.
Am Ende der Kursreihe können Teilnehmende diese Konzepte erläutern und einige praktische Fähigkeiten demonstrieren.
Die Kurse sollten in folgender Reihenfolge absolviert werden:
1. Einführung in das Cloud-Computing von Google: Cloud-Computing-Grundlagen
2. Einführung in das Cloud-Computing von Google: Infrastruktur in Google Cloud
3. Einführung in das Cloud-Computing von Google: Netzwerke und Sicherheit in Google Cloud
4. Einführung in das Cloud-Computing von Google: Daten, ML und KI in Google Cloud
Diese Kursreihe bietet einen Überblick über Cloud-Computing, verschiedene Nutzungsmöglichkeiten von Google Cloud und verschiedene Computing-Optionen.
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Build a Certification Study Guide: PMLE
Earned Nov 20, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Nov 12, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned Nov 3, 2025 EST
Leverage data with Customer Experience Insights
Earned Okt 31, 2025 EDT
Einführung in das Cloud-Computing von Google: Cloud-Computing-Grundlagen
Earned Mai 15, 2025 EDT