Pranali Jamdade
Member since 2022
Gold League
93075 points
Level 3: Google Cloud Adventures
Earned أكتوبر 13, 2024 EDT
Level 3: GenAIus Chats
Earned سبتمبر 17, 2024 EDT
Level 1: Application Development and Deployment
Earned أغسطس 31, 2024 EDT
App Building with AppSheet
Earned أغسطس 31, 2024 EDT
The Arcade Trivia August 2024 Week 4
Earned أغسطس 28, 2024 EDT
Level 2: Machine Learning and AI Skills
Earned أغسطس 27, 2024 EDT
DEPRECATED Detect Manufacturing Defects Using Visual Inspection AI
Earned أغسطس 27, 2024 EDT
Deploy Kubernetes Applications on Google Cloud
Earned أغسطس 26, 2024 EDT
The Arcade-athon
Earned أغسطس 23, 2024 EDT
Gemini in Google Drive
Earned أغسطس 23, 2024 EDT
Gemini in Google Meet
Earned أغسطس 23, 2024 EDT
Gemini in Google Sheets
Earned أغسطس 23, 2024 EDT
Gemini in Google Slides
Earned أغسطس 23, 2024 EDT
Gemini in Google Docs
Earned أغسطس 23, 2024 EDT
Gemini in Gmail
Earned أغسطس 23, 2024 EDT
Google Workspace with Gemini: Foundations of Your AI Workflow
Earned أغسطس 23, 2024 EDT
Set Up an App Dev Environment on Google Cloud
Earned أغسطس 22, 2024 EDT
The Arcade Trivia August 2024 Week 3
Earned أغسطس 21, 2024 EDT
The Arcade Trivia August 2024 Week 2
Earned أغسطس 20, 2024 EDT
Level 3: Google Cloud Functions
Earned أغسطس 17, 2024 EDT
The Arcade Certification Zone August 2024
Earned أغسطس 16, 2024 EDT
The Arcade Trivia August 2024 Week 1
Earned أغسطس 16, 2024 EDT
The Arcade Base Camp August 2024
Earned أغسطس 14, 2024 EDT
Google Security Operations - SOAR Analyst
Earned أغسطس 9, 2024 EDT
Machine Learning Operations (MLOps) for Generative AI
Earned أغسطس 9, 2024 EDT
Introduction to Vertex AI Studio
Earned أغسطس 9, 2024 EDT
Create Image Captioning Models
Earned أغسطس 9, 2024 EDT
Transformer Models and BERT Model
Earned أغسطس 9, 2024 EDT
Encoder-Decoder Architecture
Earned أغسطس 9, 2024 EDT
Attention Mechanism
Earned أغسطس 9, 2024 EDT
Introduction to Image Generation
Earned أغسطس 9, 2024 EDT
Google Security Operations - Deep Dive
Earned أغسطس 1, 2024 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned أغسطس 1, 2024 EDT
Scaling with Google Cloud Operations
Earned أغسطس 1, 2024 EDT
Trust and Security with Google Cloud
Earned أغسطس 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned أغسطس 1, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned أغسطس 1, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned أغسطس 1, 2024 EDT
Digital Transformation with Google Cloud
Earned أغسطس 1, 2024 EDT
Change Management for Google Workspace
Earned يوليو 31, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment
Earned يوليو 31, 2024 EDT
Google Workspace Data Governance
Earned يوليو 31, 2024 EDT
Google Workspace Security
Earned يوليو 31, 2024 EDT
Google Workspace Core Services
Earned يوليو 31, 2024 EDT
Google Workspace User and Resource Management
Earned يوليو 31, 2024 EDT
Preparing for Your Google Workspace Administrator Journey
Earned يوليو 31, 2024 EDT
[DEPRECATED] Gemini for end-to-end SDLC
Earned يوليو 31, 2024 EDT
[DEPRECATED] Gemini for Security Engineers
Earned يوليو 31, 2024 EDT
[DEPRECATED] Gemini for Cloud Architects
Earned يوليو 31, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned يوليو 31, 2024 EDT
Prompt Design in Agent Platform
Earned يوليو 31, 2024 EDT
[DEPRECATED]Introduction to Responsible AI
Earned يوليو 31, 2024 EDT
Introduction to Large Language Models
Earned يوليو 31, 2024 EDT
Introduction to Generative AI
Earned يوليو 31, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned يوليو 31, 2024 EDT
Advanced Conversation Design
Earned يوليو 30, 2024 EDT
[DEPRECATED] Advanced Performance Measurement
Earned يوليو 30, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned يوليو 30, 2024 EDT
Conversation Design Fundamentals
Earned يوليو 30, 2024 EDT
[DEPRECATED] Basic Performance Measurement
Earned يوليو 30, 2024 EDT
[DEPRECATED] DFCX Virtual Agent Delivery Framework
Earned يوليو 30, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned يوليو 30, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned يوليو 28, 2024 EDT
Conversational AI and its Engagement Framework
Earned يوليو 28, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned يوليو 27, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned يوليو 27, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned يوليو 27, 2024 EDT
Use APIs to Work with Cloud Storage
Earned سبتمبر 5, 2023 EDT
Using the Google Cloud Speech API
Earned سبتمبر 4, 2023 EDT
Analyze Sentiment with Natural Language API
Earned سبتمبر 4, 2023 EDT
Integrate BigQuery Data and Google Workspace using Apps Script
Earned أغسطس 31, 2023 EDT
Level 2: Apps Script and Networks
Earned أغسطس 31, 2023 EDT
Cloud Architecture: Design, Implement, and Manage
Earned أغسطس 31, 2023 EDT
Implement DevOps Workflows in Google Cloud
Earned أغسطس 31, 2023 EDT
Create ML Models with BigQuery ML
Earned أغسطس 31, 2023 EDT
Build a Website on Google Cloud
Earned أغسطس 31, 2023 EDT
Implement Speech and Language Solutions with Pre-trained APIs
Earned أغسطس 31, 2023 EDT
Develop Serverless Apps with Firebase
Earned أغسطس 29, 2023 EDT
Level 3: GenAI
Earned أغسطس 28, 2023 EDT
Qwiklabs Trivia August 2023
Earned أغسطس 28, 2023 EDT
Build a Secure Google Cloud Network
Earned أغسطس 27, 2023 EDT
Engineer Data for Predictive Modeling with BigQuery ML
Earned أغسطس 26, 2023 EDT
Qwiklabs Trivia July 2023
Earned يوليو 30, 2023 EDT
Level 2: Data Deep Dive
Earned يوليو 30, 2023 EDT
Implement Sensitive Data Protection on Google Cloud
Earned يوليو 30, 2023 EDT
Analyze Images with the Cloud Vision API
Earned يوليو 29, 2023 EDT
Enrich Metadata and Discovery of Lakehouse Data
Earned يوليو 29, 2023 EDT
Secure Lakehouse Data
Earned يوليو 29, 2023 EDT
Getting Started with Go on Google Cloud
Earned يوليو 20, 2023 EDT
DEPRECATED Networking Fundamentals on Google Cloud
Earned يوليو 19, 2023 EDT
The Basics of Google Cloud Compute
Earned يوليو 19, 2023 EDT
Deploy and Manage Applications on Google App Engine
Earned يوليو 18, 2023 EDT
Level 1: AppDev and Infrastructure
Earned يوليو 18, 2023 EDT
Your next Google Cloud Credential is within reach! Complete a series of hands-on labs (adventures!) that will help you build key Google Cloud Skills. You’ll cover topics like Compute, Storage, Networking, IAM, Kubernetes, BigQuery, and more, working through real-world scenarios to boost your understanding. No prior experience required!
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Discover Generative AI and Language Learning through hands-on labs that push your Google Cloud skills further and earn an exclusive Google Cloud Credential that recognizes your ability to tackle real-world challenges.
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Earn an exclusive Google Cloud Credential by gaining practical experience in app development and deployment on the Google Cloud Platform. Learn to build, manage, and scale applications while setting up development environments, storing data, and deploying apps. Perfect for you, even if you are new to the cloud!
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Earn a skill badge by completing the App Building with AppSheet course, where you learn how to build, configure, and publish apps using AppSheet.
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Hey there! You're invited to game on with the Arcade Trivia for August Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 4 badge!
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From creating and optimizing ML models using BigQuery ML, deploying advanced chatbots with Dialogflow CX, to developing no-code chat apps using AppSheet, explore a series of challenges designed to enhance your Google Cloud skills and earn an exclusive Google Cloud Credential!
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Earn a skill badge by completing the Detect Manufacturing Defects using Visual Inspection AI course, where you learn how to use Visual Inspection AI to deploy a solution artifact and test that it can successfully identify defects in a manufacturing process.
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Complete the intermediate Deploy Kubernetes Applications on Google Cloud skill badge course to demonstrate skills in the following: Configuring and building Docker container images.Creating and managing Google Kubernetes Engine (GKE) clusters.Utilizing kubectl for efficient cluster management.Deploying Kubernetes applications with robust continuous delivery (CD) practices.
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Sports are captivating, intense, and fast-paced—and with the latest technology, they’re better than ever. Start your run in the Arcade-athon and earn an exclusive Google Cloud Credential by gaining hands-on experience with Google Cloud's powerful tools and techniques that are transforming your favorite sports!
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This course covers how to use Gemini in Google Drive to manage and retrieve files. Learn to locate assets using natural language, extract specific facts via AI Overviews without opening files, instantly summarize multiple media formats, and save file collections as Projects for repeatable research. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This course covers how to use Gemini in Google Meet to enhance video collaboration. Learn to automate note-taking, utilize real-time text and speech translation, privately catch up on missed discussions, and instantly optimize your audio and video quality. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This course covers how to use Gemini in Google Sheets to automate data organization and crunch complex numbers. Learn to structure tables from raw text, auto-populate data using natural language, generate native spreadsheet formulas on demand, and rapidly extract high-level insights or visualizations without needing advanced spreadsheet expertise. Explore other content in the Gemini Agent Ready (GEAR) program.
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This course covers how to use Gemini in Google Slides to transform concepts into visually compelling presentations. Learn to generate structured decks from a single prompt or existing source document, refine slide layouts using automated design enhancement, create custom vector graphics and photos, and dynamically craft on-slide copy alongside precise speaker notes.
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This course covers how to use Gemini in Google Docs to streamline your writing and content creation. Learn to draft documents from scratch, refine writing tone and clarity with interactive tools, summarize complex files, and seamlessly transform long-form text into structured assets for other Google Workspace applications. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This course covers how to use Gemini in Gmail to optimize your email management. Learn to summarize lengthy threads, retrieve information using natural language, draft professional responses, and organize communication strategies directly inside your inbox. Explore other content in the Gemini Agent Ready (GEAR) program.
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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. Here, you will learn about the key features of Gemini and how they can be used to improve productivity and efficiency. Continue building your skills in the full Google Workspace with Gemini learning path, and explore other content in the Gemini Agent Ready (GEAR) program.
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Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud skill badge course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub.
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Hey there! You're invited to game on with the Arcade Trivia for August Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for August Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 2 badge!
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Earn an exclusive Google Cloud Credential by gaining hands-on experience with Google Cloud Functions. Learn to create and deploy serverless functions across various programming languages, including Node.js, .NET, PHP, Ruby, and Python. Ideal for everyone, even if you are new to the cloud!
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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone. Be one of the first 20 people to complete the challenge and earn a 100% discount voucher for your next Google Cloud Digital Leader Examination. Welcome!
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Hey there! You're invited to game on with the Arcade Trivia for August Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the August Trivia Week 1 badge!
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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!
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This course helps you understand how to use Chronicle to properly handle security incidents.
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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Gemini Enterprise Agent Platform empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.
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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.
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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images
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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.
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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Gemini Enterprise Agent Platform.
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Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. This course explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As organizations move their data and applications to the cloud, they must address a rapidly evolving landscape of security challenges. This course explores the foundations of cloud security, the value of Google Cloud’s secure-by-design infrastructure, and the defense-in-depth strategy, while highlighting how AI-driven operations and compliance tools help organizations meet strict global regulatory requirements.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and apps that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems and investing in new products and services. This course explores these challenges and offers solutions to overcome them by using cloud technology.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. Innovating with Google Cloud Artificial Intelligence explores how organizations can use AI and ML to transform their business processes.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology is a powerful asset, and when paired with data, it becomes a catalyst for innovation and enhanced customer experiences. Exploring Data Transformation with Google Cloud examines how organizations can leverage the cloud to make their data more accessible, actionable, and valuable.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Digital transformation is a critical journey for modern organizations, and establishing a strong baseline in cloud computing is the first step toward driving meaningful innovation. Digital Transformation with Google Cloud introduces the core technologies and strategic frameworks that help organizations modernize their operations. This course explores fundamental cloud concepts, global network infrastructure, and the shared responsibility model to help leaders navigate their path to the cloud with confidence.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series.
In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area.
You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training.
This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.
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This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.
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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.
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This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.
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This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.
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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC).
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you secure your cloud environment and resources. You learn how to deploy example workloads into an environment in Google Cloud, identify security misconfigurations with Gemini, and remediate security misconfigurations with Gemini. Using a hands-on lab, you experience how Gemini improves your cloud security posture.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps administrators provision infrastructure. You learn how to prompt Gemini to explain infrastructure, deploy GKE clusters and update existing infrastructure. Using a hands-on lab, you experience how Gemini improves the GKE deployment workflow.
Duet AI was renamed to Gemini, our next-generation model.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences. Explore other content in the Gemini Agent Ready (GEAR) program.
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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Complete the introductory Use APIs to Work with Cloud Storage skill badge to demonstrate skills in the following: using APIs to work with Cloud Storage resources, including the Cloud Storage API.
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Earn a skill badge by completing the Using the Google Cloud Speech API skill badge course, where you learn how create a Speech-to-Text API request, transcribe audio speech to text, and transcribe speech.
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Earn a skill badge by completing the Analyze Sentiment with Natural Language API quest, where you learn how the API derives sentiment from text.
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Complete the introductory Integrate BigQuery Data and Google Workspace using Apps Script skill badge course to demonstrate skills in connecting Workspace products with BigQuery via AppSheet.
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For organisations to thrive in the digital world, it is important for them to have secured networks to protect sensitive data, prevent cyber threats and maintain customer trust. Learn the principles of network design, security and management and integrating BigQuery Data and Google Workspace using Apps Script. Gain hands-on experience with labs carefully designed to nurture and assess your tech skills and set you on a course to earn your first Google Cloud credential.
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Earn a skill badge by completing the Cloud Architecture: Design, Implement, and Manage to demonstrate skills in the following: deploy a publicly accessible website using Apache web servers, configure a Compute Engine VM using startup scripts, configure secure RDP using a Windows Bastion host and firewall rules, build and deploy a Docker image to a Kubernetes cluster and then update it, and create a CloudSQL instance and import a MySQL database. This skill badge is a great resource for understanding topics that will appear in the Google Cloud Certified Professional Cloud Architect certification exam.
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Complete the intermediate Implement DevOps Workflows in Google Cloud skill badge to demonstrate skills in the following: creating and managing Git repositories, launching, managing, and scaling deployments on Google Kubernetes Engine (GKE), and architecting CI/CD pipelines that automate container image builds and deployments to GKE.
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Complete the intermediate Create ML Models with BigQuery ML skill badge to demonstrate skills in creating and evaluating machine learning models with BigQuery ML to make data predictions.
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Earn the introductory skill badge by completing the Build a Website on Google Cloud skill badge course. This course is based on the Get Cooking in Cloud series and covers`:`Deploying a website on Cloud RunHosting a web app on Compute EngineCreating, deploying, and scaling your website on Google Kubernetes EngineMigrating from a monolithic application to a microservices architecture using Cloud Build
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Earn the Introductory Skill Badge by completing the Implement Speech and Language Solutions with Pre-trained APIs course, where you learn how to use speech related API tools to synthesise and transcribe speech.
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Complete the intermediate Develop Serverless Apps with Firebase skill badge course to demonstrate skills in the following: architecting and building serverless web applications with Firebase, utilizing Firestore for database management, automating deployment processes using Cloud Build, and integrating Google Assistant functionality into your applications.
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Recently, a McKinsey report found that Generative AI could add up to $4.4 trillion a year to the global economy, signaling an imminent surge in the demand for GenAI professionals. Now is the perfect time to get a head start and gain hands-on experience with Google Cloud's powerful GenAI tools and techniques, carefully designed to enhance your tech skills and set you on a promising course. Play now to be at the forefront of innovation, shaping the future with GenAI and earning your first Google Cloud GenAI game badge!
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Welcome to Qwiklabs Trivia for August! Each week, we will release a new set of questions to test your knowledge. You will have opportunities to play throughout the month. Give your career a boost with hands-on experience on GCP and partner services and earn the August badge.
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Earn a skill badge by completing the Build a Secure Google Cloud Network skill badge course, where you will learn about multiple networking-related resources to build, scale, and secure your applications on Google Cloud.
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Complete the intermediate Engineer Data for Predictive Modeling with BigQuery ML skill badge to demonstrate skills in the following: building data transformation pipelines to BigQuery using Dataprep by Trifacta; using Cloud Storage, Dataflow, and BigQuery to build extract, transform, and load (ETL) workflows; and building machine learning models using BigQuery ML.
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Welcome to Qwiklabs Trivia for July! Each week, we will release a new set of questions to test your knowledge. You will have opportunities to play throughout the month. Give your career a boost with hands-on experience on GCP and partner services and earn the July badge.
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The demand for data skills is growing rapidly, and we want you to get ahead! According to a report by the McKinsey Global Institute, the demand for data scientists and analysts is expected to grow by 150% by 2025. There are a lot of different aspects to any data role, so it's important to start with the basics - and we’ve got you covered. Learn how to tap into ML APIs, dive into your first data lake, and learn how the experts think about securing data. No experience required.
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Complete the Implement Sensitive Data Protection on Google Cloud Skill Badge course to demonstrate skills in the following: using Sensitive Data Protection services (including the Cloud Data Loss Prevention API) to inspect, redact, and de-identify sensitive data in Google Cloud.
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Earn a skill badge by completing the Analyze Images with the Cloud Vision API quest, where you discover how to leverage the Cloud Vision API for various tasks, including extracting text from images.
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Complete the Enrich Metadata and Discovery of Lakehouse Data skill badge course to demonstrate skills in BigQuery, Lakehouse, and Knowledge Catalog. You create Lakehouse tables and enrich metadata management and discovery of the table data.
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Complete the introductory Secure Lakehouse Data skill badge course to demonstrate skills with IAM, BigQuery, Lakehouse, and Knowledge Catalog to create and secure Lakehouse tables.
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Get started with Go (Golang) by reviewing Go code, and then creating and deploying simple Go apps on Google Cloud. Go is an open source programming language that makes it easy to build fast, reliable, and efficient software at scale. Go runs native on Google Cloud, and is fully supported on Google Kubernetes Engine, Compute Engine, App Engine, Cloud Run, and Cloud Functions. Go is a compiled language and is faster and more efficient than interpreted languages. As a result, Go requires no installed runtime like Node, Python, or JDK to execute.
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Earn a skill badge by completing the Networking Fundamentals on Google Cloud quest, where you learn how to work with VPC networks and load balancers on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the The Basics of Google Cloud Compute skill badge course, where you learn how to work with virtual machines (VMs), persistent disks, and web servers using Compute Engine.
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Earn a Skill Badge by completing the Deploy and Manage Applications on Google App Engine course, where you learn how to use App Engine with Python, Go, and PHP.
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Demand for cloud-skilled workers is rising. According to a report by Indeed, cloud computing jobs are expected to grow by 22% over the next five years, much faster than the average for all occupations. Play now to get hands-on experience building with Google Cloud's powerful coding and infrastructure management tools. Each lab teaches and tests your growing tech skills, and sets you on the path to your first Google Cloud credential.
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