Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。
本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。
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完成 在 Agent Platform 中设计提示入门技能徽章课程，展示以下方面的技能： Agent Platform 中的提示工程、图片分析和多模态生成式技术。探索如何编写有效的提示，指导生成式 AI 输出， 以及将 Gemini 模型应用于真实的营销场景。
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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。
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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。
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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。
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在本课程中，您将学习如何利用 Conversational Insights 从联络中心数据中发掘隐藏的信息，以提高运营效率并推动数据驱动型业务决策。
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Manage Functions and Reporting with CCaaS
Earned Jul 16, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 2, 2025 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jul 2, 2025 EDT
Responsible AI: 和 Google Cloud 一起践行 AI 原则
Earned Aug 17, 2024 EDT
在 Agent Platform 中设计提示
Earned Aug 17, 2024 EDT
负责任的 AI 简介
Earned Aug 17, 2024 EDT
大型语言模型简介
Earned Aug 16, 2024 EDT
生成式 AI 简介
Earned Aug 16, 2024 EDT
Conversational Insights
Earned Jul 26, 2024 EDT