Jest członkiem od 2018
Contact Center as a Service Implementation
Earned lut 18, 2026 EST
Configure and Maintain CCaaS as an Admin
Earned lut 5, 2026 EST
Handle Consumer Interactions with CCaaS
Earned lut 2, 2026 EST
DEPRECATED IoT in the Google Cloud
Earned paź 17, 2018 EDT
An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
In this quest, you will learn about Google Cloud’s IoT Core service and its integration with other services like GCS, Dataprep, Stackdriver and Firestore. The labs in this quest use simulator code to mimic IOT devices and the learning here should empower you to implement the same streaming pipeline with real world IoT devices.