Membro dal giorno 2025
Conversational AI and its Engagement Framework
Earned nov 16, 2025 EST
Conversational Insights
Earned nov 16, 2025 EST
Introduction to Generative AI - Italiano
Earned nov 11, 2025 EST
Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'AI generativa, come viene utilizzata e in che modo differisce dai tradizionali metodi di machine learning. Descrive inoltre gli strumenti Google che possono aiutarti a sviluppare le tue app Gen AI.