In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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本课程将探讨对话设计的基本原则，助您打造引人入胜且有效的聊天机器人，模拟真人般的对话体验。
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在本课程中，您将学习如何利用 Conversational Insights 从联络中心数据中发掘隐藏的信息，以提高运营效率并推动数据驱动型业务决策。
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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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本课程将介绍 Gemini Enterprise for Customer Experience (GECX) 及其强大的生成式 AI 功能，帮助您转变对客户服务的理解。首先，您将了解联络中心的发展历程，了解它们是如何演变的，以及生成式 AI 将如何推动它们进一步发展。然后，您将深入了解 GECX 解决方案中的核心智能模块，了解每个组件如何帮助提供卓越的客户体验。课程最后将探索极具说服力的 GECX 业务案例，以及实际用例和受益于这一创新解决方案的各种用户角色。
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[Deprecated] Virtual FAQ with data store agents
Earned Mar 4, 2025 EST
[DEPRECATED] Webhook fundamentals
Earned Feb 14, 2025 EST
对话设计基础知识
Earned Feb 13, 2025 EST
Conversational Insights
Earned Feb 13, 2025 EST
[DEPRECATED] Basic Performance Measurement
Earned Jan 24, 2025 EST
[DEPRECATED] Agent Summarization (Custom)
Earned Jan 22, 2025 EST
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jan 21, 2025 EST
对话式 AI 及其互动框架
Earned Jan 17, 2025 EST