In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
Learn more
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
Learn more
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences. Explore other content in the Gemini Agent Ready (GEAR) program.
Learn more
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Learn more
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Learn more
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
Learn more
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Learn more
Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
Learn more
[Deprecated] Virtual FAQ with data store agents
Earned מרץ 4, 2025 EST
[DEPRECATED] Webhook fundamentals
Earned פבר 14, 2025 EST
Conversation Design Fundamentals
Earned פבר 13, 2025 EST
Conversational Insights
Earned פבר 13, 2025 EST
[DEPRECATED] Basic Performance Measurement
Earned ינו 24, 2025 EST
[DEPRECATED] Agent Summarization (Custom)
Earned ינו 22, 2025 EST
Implement Enterprise Design Patterns with CX Agent Studio
Earned ינו 21, 2025 EST
Conversational AI and its Engagement Framework
Earned ינו 17, 2025 EST