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Nicholas Moses

Menjadi anggota sejak 2024

Silver League

13275 poin
Dasar-Dasar Desain Percakapan Earned Jul 16, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Jul 15, 2024 EDT
Configure and Maintain CCaaS as an Admin Earned Jul 15, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jul 15, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned Jul 15, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Jul 15, 2024 EDT
Change Management for Google Workspace Earned Jul 9, 2024 EDT
Tata Kelola Data Google Workspace Earned Jul 9, 2024 EDT
Keamanan Google Workspace Earned Jul 9, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment Earned Jul 9, 2024 EDT
Layanan Inti Google Workspace Earned Jul 9, 2024 EDT
Pengelolaan Pengguna dan Fasilitas Google Workspace Earned Jun 21, 2024 EDT
Preparing for Your Google Workspace Administrator Journey Earned Jun 21, 2024 EDT

Kursus ini akan membahas prinsip dasar desain percakapan untuk membuat pengalaman chatbot yang menarik dan efektif yang meniru pengalaman mirip manusia.

Pelajari lebih lanjut

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

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Kursus ini membekali peserta dengan keterampilan untuk mengatur data dalam lingkungan Google Workspace mereka. Peserta akan mempelajari aturan pencegahan kebocoran data di Gmail dan Drive untuk mencegah kebocoran data. Kemudian, mereka akan mempelajari cara menggunakan Google Vault untuk tujuan retensi, penyimpanan, dan pengambilan data. Selanjutnya, mereka akan mempelajari cara mengonfigurasi region data dan setelan ekspor agar selaras dengan peraturan. Terakhir, peserta akan mempelajari cara mengklasifikasikan data menggunakan label untuk meningkatkan kualitas organisasi dan keamanan.

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Kursus ini membantu peserta mengamankan lingkungan Google Workspace mereka. Peserta akan menerapkan kebijakan sandi kuat dan verifikasi dua langkah untuk mengatur akses pengguna. Kemudian, peserta akan menggunakan alat investigasi keamanan untuk secara proaktif mengidentifikasi dan merespons risiko keamanan. Selanjutnya, peserta akan mengelola akses aplikasi pihak ketiga dan perangkat seluler untuk memastikan keamanan. Terakhir, peserta akan menerapkan keamanan email dan langkah-langkah kepatuhan untuk melindungi data organisasi.

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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series. In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area. You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training. This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.

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Kursus ini dirancang untuk memberi peserta pemahaman komprehensif tentang layanan inti Google Workspace. Peserta akan mempelajari cara mengaktifkan, menonaktifkan, dan mengonfigurasi setelan untuk layanan ini, yang meliputi Gmail, Kalender, Drive, Meet, Chat, dan Dokumen. Selanjutnya, mereka akan mempelajari cara men-deploy dan mengelola Gemini untuk memberdayakan pengguna mereka. Terakhir, peserta akan mencermati kasus penggunaan AppSheet dan Apps Script untuk mengotomatiskan tugas dan memperluas fungsionalitas aplikasi Google Workspace.

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Kursus ini dirancang untuk memberikan pemahaman tentang pengelolaan pengguna dan fasilitas di Google Workspace. Peserta akan mempelajari konfigurasi unit organisasi agar selaras dengan kebutuhan organisasi mereka. Selain itu, peserta akan mempelajari cara mengelola berbagai jenis Grup Google. Peserta juga akan mengembangkan keahlian dalam mengelola setelan domain di Google Workspace. Terakhir, peserta akan menguasai pengoptimalan dan penstrukturan fasilitas dalam lingkungan Google Workspace mereka.

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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.

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