Yemireddy Silas Abisek Reddy
Учасник із 2021
Золота ліга
Кількість балів: 10965
Configure and Maintain CCaaS as an Admin
Earned вер. 15, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned вер. 15, 2024 EDT
Build a Certification Study Guide: PDE Exam Prep
Earned вер. 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned лип. 25, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned лип. 24, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned черв. 24, 2024 EDT
Contact Center as a Service Implementation
Earned черв. 17, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned квіт. 2, 2024 EDT
Attention Mechanism
Earned трав. 15, 2023 EDT
Introduction to Large Language Models - Українська
Earned трав. 15, 2023 EDT
Introduction to Generative AI - Українська
Earned трав. 15, 2023 EDT
DEPRECATED Build and Deploy Machine Learning Solutions on Vertex AI
Earned лип. 29, 2022 EDT
Основи Google Cloud
Earned лип. 19, 2021 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Data Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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У цьому ознайомлювальному курсі мікронавчання ви дізнаєтеся, що таке великі мовні моделі, де вони використовуються і як підвищити їх ефективність коригуванням запитів. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучного інтелекту.
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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке генеративний штучний інтелект, як він використовується й чим відрізняється від традиційних методів машинного навчання. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучногоінтелекту.
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Earn the intermediate skill badge by completing the Build and Deploy Machine Learning Solutions on Vertex AI skill badge course, where you learn how to use Google Cloud's Vertex AI platform, AutoML, and custom training services to train, evaluate, tune, explain, and deploy machine learning models.
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На цьому вступному курсі ви отримаєте практичний досвід роботи з основними інструментами й сервісами Google Cloud. Також вам доступні додаткові відео, які допоможуть краще зрозуміти контекст і закріпити знання щодо тем, розглянутих у практичних заняттях. Google Cloud "Основи" – це рекомендований початковий курс для тих, хто починає вивчати Google Cloud. Ви можете розпочати навчання, маючи мінімальні знання про хмарні технології або взагалі не маючи їх, і отримати практичний досвід, який зможете застосувати у своєму першому хмарному проєкті Google Cloud. "Основи Google Cloud" дають вичерпне уявленні про ключові функції платформи – від написання команд у Cloud Shell і розгортання першої віртуальної машини до запуску додатків на Kubernetes Engine і використання розподілу навантаження.
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