Yemireddy Silas Abisek Reddy
Member since 2021
Gold League
10965 points
Configure and Maintain CCaaS as an Admin
Earned Eyl 15, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Eyl 15, 2024 EDT
Build a Certification Study Guide: PDE Exam Prep
Earned Eyl 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Tem 25, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Tem 24, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Haz 24, 2024 EDT
Contact Center as a Service Implementation
Earned Haz 17, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Nis 2, 2024 EDT
Dikkat Mekanizması
Earned May 15, 2023 EDT
Büyük Dil Modellerine Giriş
Earned May 15, 2023 EDT
Üretken Yapay Zekaya Giriş
Earned May 15, 2023 EDT
DEPRECATED Build and Deploy Machine Learning Solutions on Vertex AI
Earned Tem 29, 2022 EDT
Google Cloud'un Temel Özellikleri
Earned Tem 19, 2021 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Data Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Bu kursta nöral ağların, giriş sırasının belirli bölümlerine odaklanmasına olanak tanıyan güçlü bir teknik olan dikkat mekanizması tanıtılmaktadır. Kursta, dikkat mekanizmasının çalışma şeklini ve makine öğrenimi, metin özetleme ve soru yanıtlama gibi çeşitli makine öğrenimi görevlerinin performansını artırmak için nasıl kullanılabileceğini öğreneceksiniz.
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Giriş seviyesindeki bu mikro öğrenme kursunda; büyük dil modellerinin (LLM) ne olduğu, hangi kullanım alanlarında kullanılabilecekleri ve istem ayarlama ile LLM performansını nasıl artırabileceğiniz ele alınmaktadır. Ayrıca kendi üretken yapay zeka uygulamalarınızı geliştirebileceğiniz Google araçları da yer almaktadır.
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Bu giriş seviyesi mikro öğrenme kursu, üretken yapay zekanın ne olduğunu, nasıl kullanıldığını ve geleneksel makine öğrenimi yöntemlerinden farkını açıklamayı amaçlamaktadır. Ayrıca kendi üretken yapay zeka uygulamalarınızı geliştirebileceğiniz Google araçları da ele alınmaktadır.
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Earn the intermediate skill badge by completing the Build and Deploy Machine Learning Solutions on Vertex AI skill badge course, where you learn how to use Google Cloud's Vertex AI platform, AutoML, and custom training services to train, evaluate, tune, explain, and deploy machine learning models.
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Bu giriş düzeyindeki kursta, Google Cloud'un temel araçları ve hizmetleri hakkında uygulamalı alıştırmalar yapacaksınız. Laboratuvarlarda işlenen kavramlara ilişkin daha fazla bağlam bilgisi ve inceleme sunmak amacıyla isteğe bağlı videolar paylaşılmaktadır. Google Cloud'un Temel Özellikleri, Google Cloud'u kullanmayı öğrenenler için önerilen ilk kurslardandır. Bulut teknolojisi konusunda çok az bilginiz olsa ya da hiç bilginiz olmasa bile bu kursa katılabilir ve ilk Google Cloud projenizde uygulayabileceğiniz pratik deneyimler kazanabilirsiniz. Cloud Shell komutları yazmak ve ilk sanal makinenizi dağıtmaktan Kubernetes Engine üzerinde veya yük dengelemeyi kullanarak uygulama çalıştırmaya kadar birçok konuyu kapsayan Google Cloud'un Temel Özellikleri, platformun temel özelliklerine dair mükemmel bir giriş niteliğindedir.
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