Yemireddy Silas Abisek Reddy
Jest członkiem od 2021
Liga złota
10965 pkt.
Configure and Maintain CCaaS as an Admin
Earned wrz 15, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned wrz 15, 2024 EDT
Build a Certification Study Guide: PDE Exam Prep
Earned wrz 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned lip 25, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned lip 24, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned cze 24, 2024 EDT
Contact Center as a Service Implementation
Earned cze 17, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned kwi 2, 2024 EDT
Attention Mechanism
Earned maj 15, 2023 EDT
Introduction to Large Language Models - Polski
Earned maj 15, 2023 EDT
Introduction to Generative AI - Polski
Earned maj 15, 2023 EDT
DEPRECATED Build and Deploy Machine Learning Solutions on Vertex AI
Earned lip 29, 2022 EDT
Podstawy Google Cloud
Earned lip 19, 2021 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Data Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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To szybkie szkolenie dla początkujących wyjaśnia, czym są duże modele językowe (LLM) oraz jakie są ich zastosowania. Przedstawia również możliwości zwiększenia ich wydajności przez dostrajanie przy użyciu promptów oraz narzędzia Google, które pomogą Ci tworzyć własne aplikacje korzystające z generatywnej AI.
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Celem tego szybkiego szkolenia dla początkujących jest wyjaśnienie, czym jest generatywna AI oraz jakie są jej zastosowania. Szkolenie przedstawia również różnice pomiędzy tą technologią a tradycyjnymi systemami uczącymi się, a także narzędzia Google, które pomogą Ci tworzyć własne aplikacje korzystające z generatywnej AI.
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Earn the intermediate skill badge by completing the Build and Deploy Machine Learning Solutions on Vertex AI skill badge course, where you learn how to use Google Cloud's Vertex AI platform, AutoML, and custom training services to train, evaluate, tune, explain, and deploy machine learning models.
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Na tym kursie dla początkujących nauczysz się używać podstawowych narzędzi i usług Google Cloud. Dostępne są opcjonalne filmy zapewniające szerszy kontekst i pomagające powtórzyć pojęcia omówione podczas laboratoriów. Podstawy Google Cloud to kurs zalecany jako pierwszy dla osób poznających Google Cloud – możesz zacząć naukę, mając minimalną albo nawet zerową wiedzę o chmurze, a skończyć z praktycznymi umiejętnościami, które wykorzystasz w swoim pierwszym projekcie Google Cloud. Od wpisywania poleceń w Cloud Shell i wdrażania pierwszej maszyny wirtualnej po uruchamianie aplikacji w Kubernetes Engine lub aplikacji z równoważeniem obciążenia, Podstawy Google Cloud to doskonałe wprowadzenie do podstawowych funkcji platformy.
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