Yemireddy Silas Abisek Reddy
Menjadi anggota sejak 2021
Gold League
10965 poin
Configure and Maintain CCaaS as an Admin
Earned Sep 15, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Sep 15, 2024 EDT
Build a Certification Study Guide: PDE Exam Prep
Earned Sep 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 24, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jun 24, 2024 EDT
Contact Center as a Service Implementation
Earned Jun 17, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Apr 2, 2024 EDT
Mekanisme Atensi
Earned Mei 15, 2023 EDT
Pengantar Model Bahasa Besar
Earned Mei 15, 2023 EDT
Pengantar AI Generatif
Earned Mei 15, 2023 EDT
Membangun dan Men-Deploy Solusi Machine Learning di Vertex AI
Earned Jul 29, 2022 EDT
Dasar-Dasar Google Cloud
Earned Jul 19, 2021 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
Pelajari lebih lanjut
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
Pelajari lebih lanjut
Learn how to use Gemini Notebook to create a personalized study guide for the Professional Data Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
Pelajari lebih lanjut
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
Pelajari lebih lanjut
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Pelajari lebih lanjut
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Pelajari lebih lanjut
An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
Pelajari lebih lanjut
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Pelajari lebih lanjut
Dalam kursus ini Anda akan diperkenalkan dengan mekanisme atensi, yakni teknik efektif yang membuat jaringan neural berfokus pada bagian tertentu urutan input. Anda akan mempelajari cara kerja atensi, cara penggunaannya untuk meningkatkan performa berbagai tugas machine learning, termasuk terjemahan mesin, peringkasan teks, dan menjawab pertanyaan.
Pelajari lebih lanjut
Ini adalah kursus pengantar pembelajaran mikro yang membahas definisi model bahasa besar (LLM), kasus penggunaannya, dan cara menggunakan prompt tuning untuk meningkatkan performa LLM. Kursus ini juga membahas beberapa alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.
Pelajari lebih lanjut
Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga membahas beberapa Alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.
Pelajari lebih lanjut
Dapatkan badge keahlian tingkat menengah dengan menyelesaikan kursus Membangun dan Men-Deploy Solusi Machine Learning di Vertex AI, tempat Anda akan belajar cara menggunakan platform Vertex AI Google Cloud, AutoML, dan layanan pelatihan kustom untuk melatih, mengevaluasi, menyesuaikan, menjelaskan, serta men-deploy model machine learning. Kursus badge keahlian ini diperuntukkan bagi Data Scientist dan Engineer Machine Learning profesional. Badge keahlian adalah badge digital eksklusif yang diberikan oleh Google Cloud sebagai pengakuan atas kemahiran Anda dalam menggunakan produk dan layanan Google Cloud serta menguji kemampuan Anda dalam menerapkan pengetahuan di lingkungan praktis yang interaktif. Selesaikan Badge keahlian ini, dan challenge lab penilaian akhir, untuk menerima badge digital yang dapat Anda bagikan ke jaringan Anda.
Pelajari lebih lanjut
Dalam kursus tingkat pemula ini, Anda akan mendapatkan praktik langsung dengan alat dan layanan dasar Google Cloud. Video opsional disediakan untuk memberikan konteks dan ulasan lebih lanjut mengenai konsep-konsep yang dibahas dalam lab ini. Dasar-Dasar Google Cloud adalah kursus pertama yang direkomendasikan bagi peserta kursus Google Cloud— Anda bisa mengikutinya dengan pengetahuan yang minim atau tanpa pengetahuan sama sekali tentang cloud, dan mendapatkan pengalaman praktis yang dapat diterapkan pada project Google Cloud pertama Anda setelah menyelesaikan kursus ini. Mulai dari menulis perintah Cloud Shell dan men-deploy virtual machine pertama Anda, hingga menjalankan aplikasi di Kubernetes Engine atau dengan load balancing, Dasar-Dasar Google Cloud merupakan pengantar utama untuk fitur dasar platform ini.
Pelajari lebih lanjut
