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Allen Cherian

成为会员时间：2023

钻石联赛

70926 积分
Leverage best practices for developing, operating, and securing production-grade Conversational Agents Earned Dec 29, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights Earned Dec 29, 2025 EST
Improve customer and agent satisfaction with Agent Assist Earned Dec 29, 2025 EST
Extend virtual agents with webhooks, tools, and Messenger integration Earned Dec 29, 2025 EST
Build basic Conversational Agents with Playbooks and Flows Earned Dec 27, 2025 EST
Discover Business Value for Customers Earned Dec 27, 2025 EST
Deploy and Evaluate Model Garden Models Earned Dec 26, 2025 EST
Edit images with Imagen Earned Dec 25, 2025 EST
Deploy an Agent with Agent Development Kit (ADK) Earned Dec 25, 2025 EST
Deploy a RAG application with vector search in Firestore Earned Dec 24, 2025 EST
Extend Gemini with controlled generation and Tool use Earned Dec 24, 2025 EST
Engineer Effective Prompts for Generative Models Earned Dec 18, 2025 EST
Create media search and media recommendations applications with AI Applications Earned Dec 18, 2025 EST
Extend Gemini Capabilities Earned Dec 18, 2025 EST
[DEPRECATED] Introduction to NotebookLM Earned Dec 18, 2025 EST
Configure and optimize Agent Search Earned Dec 17, 2025 EST
Create and maintain Agent Search data stores Earned Dec 17, 2025 EST
Recommendations with AI Applications Earned Oct 16, 2025 EDT
Improve Agent Search findings on Gemini platform Earned Oct 7, 2025 EDT
Agent Search Analytics on Gemini platform Earned Aug 25, 2025 EDT
Create Data Stores for Gen AI Applications Earned Aug 25, 2025 EDT
Agent Search UI configurations on Agent Platform Earned Aug 25, 2025 EDT
Build search and recommendations applications with AI Applications Earned Aug 22, 2025 EDT
Introduction to AI Applications Earned Aug 22, 2025 EDT
使用 Gemini Enterprise Agent Platform 部署多智能体系统 Earned May 30, 2025 EDT
Manage Functions and Reporting with CCaaS Earned Apr 10, 2025 EDT
Vertex AI Search for Commerce Earned Jan 7, 2025 EST
MLOps with Agent Platform: Manage Features Earned Jan 1, 2025 EST
Build and Deploy a Generative AI solution using a RAG framework Earned Jul 11, 2024 EDT
利用 BigQuery ML 构建预测模型时的数据工程处理 Earned Jun 12, 2024 EDT
使用 BigQuery 构建数据仓库 Earned Jun 8, 2024 EDT
在 Google Cloud 上为机器学习 API 准备数据 Earned May 19, 2024 EDT
为 Compute Engine 实现云负载均衡 Earned May 4, 2024 EDT
Orchestrate LLM solutions with LangChain Earned Mar 22, 2024 EDT
[DEPRECATED] Improving developer velocity with Gemini Code Assist Earned Mar 21, 2024 EDT
[DEPRECATED] Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Mar 21, 2024 EDT
[DEPRECATED] - Multimodality with Gemini Earned Mar 19, 2024 EDT
Text Prompt Engineering Techniques Earned Mar 19, 2024 EDT
[DEPRECATED] Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Mar 19, 2024 EDT
Generative AI Explorer : Vertex AI Earned Mar 11, 2024 EDT
[DEPRECATED] Getting Started with the Vertex AI Gemini API Earned Mar 10, 2024 EDT
图像生成简介 Earned Mar 3, 2024 EST
Vertex AI Studio 简介 Earned Mar 3, 2024 EST
Customer Experiences with Contact Center AI Earned Feb 29, 2024 EST
Handle Consumer Interactions with CCaaS Earned Feb 25, 2024 EST
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Feb 25, 2024 EST
[DEPRECATED] Generative AI Fundamentals Earned Feb 25, 2024 EST
负责任的 AI 简介 Earned Feb 25, 2024 EST
大型语言模型简介 Earned Feb 22, 2024 EST
Generative AI for Business Leaders Earned Feb 22, 2024 EST
Introduction to Gemini for customer experience Earned Feb 22, 2024 EST
生成式 AI 简介 Earned Feb 1, 2024 EST
矢量搜索和嵌入 Earned Feb 1, 2024 EST
Contact Center as a Service Implementation Earned Jan 31, 2024 EST
CCAI Operations and Implementation Earned Jan 23, 2024 EST
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Jan 23, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jan 21, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 19, 2024 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned Jan 18, 2024 EST
Data Lake Modernization on Google Cloud: Cloud Composer Earned Nov 2, 2023 EDT
云架构：设计、实施和管理 Earned Oct 24, 2023 EDT
Automate Deployment and Manage Traffic on a Google Cloud Network Earned Oct 23, 2023 EDT
使用 Google Cloud Observability 进行监控和记录 Earned Oct 18, 2023 EDT
在 Google Cloud 上设置应用开发环境 Earned Oct 17, 2023 EDT
为 Compute Engine 实现云负载均衡 Earned Oct 16, 2023 EDT
Getting Started with Terraform for Google Cloud Earned Oct 11, 2023 EDT
Google Kubernetes Engine 使用入门 Earned Oct 10, 2023 EDT
Google Cloud 弹性基础设施：扩缩和自动化 Earned Oct 9, 2023 EDT
Google Cloud 重要基础设施：核心服务 Earned Oct 7, 2023 EDT
Google Cloud 重要基础设施：基础 Earned Oct 5, 2023 EDT
Google Cloud 基础知识：核心基础设施 Earned Sep 25, 2023 EDT

Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…

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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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The course aims to train Google technical sales partners on the business value discovery process using proprietary content.

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In this skill bagde, you will demonstrate your ability to use and compare models available in the Vertex AI Model Garden. You'll deploy a model to a Vertex AI Endpoint, query other models via their API, and use Vertex AI's Gen AI evaluation service to measure the performance of multiple models.

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Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.

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This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.

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Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"

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Learn a variety of strategies and techniques to engineer effective prompts for generative models

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Complete the Create media search and media recommendations applications with AI Applications skill badge to demonstrate your ability to create, configure, and access media search and recommendations applications using AI Applications. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Extend Gemini Enterprise Assistant Capabilities skill badge to demonstrate your ability to extend Gemini Enterprise assistant's capabilities with actions, grounding with Google Search, and a conversational agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas. NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.

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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Create and maintain Agent Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Agent Search applications. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Do you want to keep your users engaged by suggesting content they'll love? This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.

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This course covers techniques for boosting and filtering search results, as well as the implementation of meta tags for advanced search control.

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AI Applications provides built-in analytics for your Agent Search and Gemini. Learn what metrics are tracked and how to view them in this course.

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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.

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Initial deployment of Agent Search and Gemini Enterprise apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience. In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini Enterprise apps.

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Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps. (Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)

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在本课程中，您将学习如何使用 Google 智能体开发套件构建复杂的多智能体系统。您将构建搭载工具的智能体，利用父子层级关系和工作流进行连接，以此定义它们的交互方式。您将在本地运行智能体，并将其部署到 Gemini Enterprise Agent Platform 上的 Agent Runtime，以托管式智能体流程的形式运行，而基础设施决策和资源扩缩均由 Agent Runtime 统一处理。请注意，这些实验基于此产品的预发布版本。在进行维护更新时，这些实验可能会出现一些延迟。

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This on-demand course provides partners the skills required to design, deploy, and monitor Vertail AI Search for Commerce solutions including retail search and recommendation AI for enterprise customers.

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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Learners will get hands-on practice using Agent Platform Feature Store's streaming ingestion at the SDK layer.

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Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

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完成中级技能徽章课程利用 BigQuery ML 构建预测模型时的数据工程处理， 展示自己在以下方面的技能：利用 Dataprep by Trifacta 构建 BigQuery 数据转换流水线； 利用 Cloud Storage、Dataflow 和 BigQuery 构建提取、转换和加载 (ETL) 工作流； 以及利用 BigQuery ML 构建机器学习模型。

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完成中级技能徽章课程使用 BigQuery 构建数据仓库，展示以下技能： 联接数据以创建新表、排查联接故障、使用并集附加数据、创建日期分区表， 以及在 BigQuery 中使用 JSON、数组和结构体。

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完成入门级技能徽章课程在 Google Cloud 上为机器学习 API 准备数据，展示以下技能： 使用 Dataprep by Trifacta 清理数据、在 Dataflow 中运行数据流水线、在 Managed Service for Apache Spark 中创建集群和运行 Apache Spark 作业，以及调用机器学习 API，包括 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。

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完成入门级技能徽章课程为 Compute Engine 实现云负载均衡，展示以下方面的技能： 在 Compute Engine 中创建和部署虚拟机 以及配置网络和应用负载均衡器。

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Learn to use LangChain to call Google Cloud LLMs and Generative AI Services and Datastores to simplify complex applications' code.

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Learn how Gemini can revolutionize your ability to develop applications! This course helps developers go beyond the basics and learn how to integrate Gemini into their workflows.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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Delve into the power of multimodal AI with this project-based course using Gemini. Master essential techniques and build advanced applications. You will: - Experiment with multimodal use cases to expand application possibilities - Implement recommendation systems that combine suggestions with clear reasoning - Design a powerful document search engine using multimodal RAG methods Important Disclaimer: Please note that these labs are under active development. Functionality may occasionally change or break unexpectedly, and content might be removed or altered without notice. By proceeding with this course, you acknowledge this potential disruption.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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This content is deprecated. Please see the latest version of the course, here.

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Get hands-on with the Gemini Pro and Gemini Pro Vision models through our new labs. This course gives you a unique chance to explore these powerful AI tools while our training content is still in development. Learn to interact with the models using the Vertex AI Gemini API and cURL commands, and help us create the best possible learning experience around this technology. Important Disclaimer: Please note that these labs are under active development. Functionality may occasionally change or break unexpectedly, and content might be removed or altered without notice. By proceeding with this course, you acknowledge this potential disruption.

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本课程向您介绍扩散模型。这类机器学习模型最近在图像生成领域展现出了巨大潜力。扩散模型的灵感来源于物理学，特别是热力学。过去几年内，扩散模型成为热门研究主题并在整个行业开始流行。Google Cloud 上许多先进的图像生成模型和工具都是以扩散模型为基础构建的。本课程向您介绍扩散模型背后的理论，以及如何在 Vertex AI 上训练和部署此类模型。

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本课程介绍 Vertex AI Studio，这是一种用于与生成式 AI 模型交互、围绕业务创意进行原型设计并在生产环境中落地的工具。通过沉浸式应用场景、富有吸引力的课程和实操实验，您将探索从提示到产品的整个生命周期，了解如何将 Vertex AI Studio 用于多模态 Gemini 应用、提示设计、提示工程和模型调优。本课程的目的在于帮助您利用 Vertex AI Studio，在自己的项目中充分发掘生成式 AI 的潜力。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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在本次课程中，探索 AI 赋能的搜索技术、工具和应用。学习利用向量嵌入的语义搜索、融合语义和关键字的混合搜索方法，以及检索增强生成 (RAG) 技术，以打造基于事实的 AI 智能体，尽可能减少 AI 幻觉。获取 Vertex AI Vector Search 实战经验，打造您自己的智能搜索引擎。

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Welcome to Cloud Composer, where we discuss how to orchestrate data lake workflows with Cloud Composer.

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完成 云架构：设计、实施和管理课程，赢取技能徽章，展示您在以下方面的技能：使用 Apache Web 服务器部署可公开访问的网站；使用启动脚本配置 Compute Engine 虚拟机； 使用 Windows 堡垒主机和防火墙规则配置安全 RDP；构建 Docker 映像并将其部署到 Kubernetes 集群，然后进行更新；以及创建 CloudSQL 实例并导入 MySQL 数据库。 此技能徽章课程是非常有用的资源， 可帮助您理解 Google Cloud 认证 Professional Cloud Architect 认证考试中将会出现的主题。

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Networking is a principle theme of cloud computing. It’s the underlying structure of Google Cloud, and it’s what connects all your resources and services to one another. This course will cover essential Google Cloud networking services and will give you hands-on practice with specialized tools for developing mature networks. From learning the ins-and-outs of VPCs, to creating enterprise-grade load balancers, Automate Deployment and Manage Traffic on a Google Cloud Network will give you the practical experience needed so you can start building robust networks right away.

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完成入门级使用 Google Cloud Observability 进行监控和记录技能徽章课程， 展示自己在以下方面的技能：监控 Compute Engine 中的虚拟机； 利用 Cloud Monitoring 监控多个项目；将监控和日志记录功能扩展到 Cloud Functions； 创建和发送自定义应用指标；以及根据自定义指标配置 Cloud Monitoring 提醒。

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完成“在 Google Cloud 上设置应用开发环境”课程，赢取技能徽章；通过该课程，您将了解如何使用以下技术的基本功能来构建和连接以存储为中心的云基础设施： Cloud Storage、Identity and Access Management、Cloud Functions 和 Pub/Sub。

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完成入门级技能徽章课程为 Compute Engine 实现云负载均衡，展示以下方面的技能： 在 Compute Engine 中创建和部署虚拟机 以及配置网络和应用负载均衡器。

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This course provides an introduction to using Terraform for Google Cloud. It enables learners to describe how Terraform can be used to implement infrastructure as code and to apply some of its key features and functionalities to create and manage Google Cloud infrastructure. Learners will get hands-on practice building and managing Google Cloud resources using Terraform.

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欢迎学习“Google Kubernetes Engine 使用入门”课程。Kubernetes 是位于应用和硬件基础架构之间的软件层，如果您对 Kubernetes 感兴趣，那就来对地方了！Google Kubernetes Engine 将 Kubernetes 作为 Google Cloud 上的代管式服务提供给您使用。 本课程的目标是介绍 Google Kubernetes Engine（通常称为 GKE）的基础知识，以及将应用容器化并在 Google Cloud 中运行的方法。本课程首先介绍 Google Cloud 的基础知识，然后概述容器、Kubernetes、Kubernetes 架构以及 Kubernetes 操作。

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这是一套自助式速成课程，向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务。学员将通过一系列视频讲座、演示和实操实验，探索和部署各种解决方案元素，包括安全互连网络、负载均衡、自动扩缩、基础架构自动化和代管式服务。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、系统和应用服务等基础架构组件。本课程的内容还包括如何部署实用的解决方案，包括客户提供的加密密钥、安全和访问权限管理、配额和结算，以及资源监控。

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这门自助式速成课程向学员介绍 Google Cloud 提供的灵活全面的基础架构和平台服务，其中着重介绍了 Compute Engine。学员将通过一系列视频讲座、演示和动手实验，探索和部署各种解决方案元素，包括网络、虚拟机和应用服务等基础架构组件。您将学习如何通过控制台和 Cloud Shell 使用 Google Cloud。您还将了解云架构师角色、基础架构设计方法以及虚拟网络配置和虚拟私有云 (VPC)、项目、网络、子网、IP 地址、路由及防火墙规则。

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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