Allen Cherian
Participante desde 2023
Liga Diamante
70926 pontos
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Dec 29, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned Dec 29, 2025 EST
Improve customer and agent satisfaction with Agent Assist
Earned Dec 29, 2025 EST
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Dec 29, 2025 EST
Build basic Conversational Agents with Playbooks and Flows
Earned Dec 27, 2025 EST
Discover Business Value for Customers
Earned Dec 27, 2025 EST
Deploy and Evaluate Model Garden Models
Earned Dec 26, 2025 EST
Edit images with Imagen
Earned Dec 25, 2025 EST
Deploy an Agent with Agent Development Kit (ADK)
Earned Dec 25, 2025 EST
Deploy a RAG application with vector search in Firestore
Earned Dec 24, 2025 EST
Extend Gemini with controlled generation and Tool use
Earned Dec 24, 2025 EST
Engineer Effective Prompts for Generative Models
Earned Dec 18, 2025 EST
Create media search and media recommendations applications with AI Applications
Earned Dec 18, 2025 EST
Extend Gemini Capabilities
Earned Dec 18, 2025 EST
[DEPRECATED] Introduction to NotebookLM
Earned Dec 18, 2025 EST
Configure and optimize Agent Search
Earned Dec 17, 2025 EST
Create and maintain Agent Search data stores
Earned Dec 17, 2025 EST
Recommendations with AI Applications
Earned Oct 16, 2025 EDT
Improve Agent Search findings on Gemini platform
Earned Oct 7, 2025 EDT
Agent Search Analytics on Gemini platform
Earned Aug 25, 2025 EDT
Create Data Stores for Gen AI Applications
Earned Aug 25, 2025 EDT
Agent Search UI configurations on Agent Platform
Earned Aug 25, 2025 EDT
Build search and recommendations applications with AI Applications
Earned Aug 22, 2025 EDT
Introduction to AI Applications
Earned Aug 22, 2025 EDT
Implantar sistemas multiagente com a Gemini Enterprise Agent Platform
Earned May 30, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Apr 10, 2025 EDT
Vertex AI Search for Commerce
Earned Jan 7, 2025 EST
Operações de machine learning (MLOps) com a Vertex AI: como gerenciar atributos
Earned Jan 1, 2025 EST
Build and Deploy a Generative AI solution using a RAG framework
Earned Jul 11, 2024 EDT
Dados de engenharia para modelagem preditiva com o BigQuery ML
Earned Jun 12, 2024 EDT
Criar um data warehouse com o BigQuery
Earned Jun 8, 2024 EDT
Preparar dados para APIs de ML no Google Cloud
Earned May 19, 2024 EDT
Implementação do Cloud Load Balancing no Compute Engine
Earned May 4, 2024 EDT
Orchestrate LLM solutions with LangChain
Earned Mar 22, 2024 EDT
[DEPRECATED] Improving developer velocity with Gemini Code Assist
Earned Mar 21, 2024 EDT
[DEPRECATED] Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Mar 21, 2024 EDT
[DEPRECATED] - Multimodality with Gemini
Earned Mar 19, 2024 EDT
Text Prompt Engineering Techniques
Earned Mar 19, 2024 EDT
[DEPRECATED] Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned Mar 19, 2024 EDT
Generative AI Explorer : Vertex AI
Earned Mar 11, 2024 EDT
[DEPRECATED] Getting Started with the Vertex AI Gemini API
Earned Mar 10, 2024 EDT
Introdução à geração de imagens
Earned Mar 3, 2024 EST
Introdução ao Vertex AI Studio
Earned Mar 3, 2024 EST
Customer Experiences with Contact Center AI
Earned Feb 29, 2024 EST
Handle Consumer Interactions with CCaaS
Earned Feb 25, 2024 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud
Earned Feb 25, 2024 EST
[DEPRECATED] Generative AI Fundamentals
Earned Feb 25, 2024 EST
Introdução à IA responsável
Earned Feb 25, 2024 EST
Introdução aos modelos de linguagem grandes
Earned Feb 22, 2024 EST
Generative AI for Business Leaders
Earned Feb 22, 2024 EST
Introduction to Gemini for customer experience
Earned Feb 22, 2024 EST
Introdução à IA generativa
Earned Feb 1, 2024 EST
Pesquisa vetorial e embeddings
Earned Feb 1, 2024 EST
Contact Center as a Service Implementation
Earned Jan 31, 2024 EST
CCAI Operations and Implementation
Earned Jan 23, 2024 EST
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jan 23, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jan 21, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 19, 2024 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jan 18, 2024 EST
Data Lake Modernization on Google Cloud: Cloud Composer
Earned Nov 2, 2023 EDT
Arquitetura de nuvem: como criar, implantar e gerenciar
Earned Oct 24, 2023 EDT
Como automatizar a implantação e gerenciar o tráfego em uma rede do Google Cloud
Earned Oct 23, 2023 EDT
Como monitorar e registrar com o Google Cloud Observability
Earned Oct 18, 2023 EDT
Como configurar um ambiente de desenvolvimento de apps no Google Cloud
Earned Oct 17, 2023 EDT
Implementação do Cloud Load Balancing no Compute Engine
Earned Oct 16, 2023 EDT
Introdução ao Terraform para Google Cloud
Earned Oct 11, 2023 EDT
Introdução ao Google Kubernetes Engine
Earned Oct 10, 2023 EDT
Infraestrutura dinâmica do Google Cloud: escalonamento e automação
Earned Oct 9, 2023 EDT
Infraestrutura básica do Google Cloud: serviços principais
Earned Oct 7, 2023 EDT
Infraestrutura básica do Google Cloud: fundamentos
Earned Oct 5, 2023 EDT
Noções básicas do Google Cloud: infraestrutura principal
Earned Sep 25, 2023 EDT
Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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The course aims to train Google technical sales partners on the business value discovery process using proprietary content.
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In this skill bagde, you will demonstrate your ability to use and compare models available in the Vertex AI Model Garden. You'll deploy a model to a Vertex AI Endpoint, query other models via their API, and use Vertex AI's Gen AI evaluation service to measure the performance of multiple models.
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Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.
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This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.
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Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"
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Learn a variety of strategies and techniques to engineer effective prompts for generative models
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Complete the Create media search and media recommendations applications with AI Applications skill badge to demonstrate your ability to create, configure, and access media search and recommendations applications using AI Applications.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Extend Gemini Enterprise Assistant Capabilities skill badge to demonstrate your ability to extend Gemini Enterprise assistant's capabilities with actions, grounding with Google Search, and a conversational agent.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas.
NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.
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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Saiba mais
Complete the Create and maintain Agent Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Agent Search applications.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Saiba mais
Do you want to keep your users engaged by suggesting content they'll love?
This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.
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This course covers techniques for boosting and filtering search results, as well as the implementation of meta tags for advanced search control.
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AI Applications provides built-in analytics for your Agent Search and Gemini. Learn what metrics are tracked and how to view them in this course.
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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
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Initial deployment of Agent Search and Gemini Enterprise apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience.
In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini Enterprise apps.
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Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Neste curso, você aprenderá a usar o Kit de Desenvolvimento de Agente (ADK, na sigla em inglês) do Google para criar sistemas multiagente complexos. Você vai criar agentes equipados com ferramentas e conectá-los a relacionamentos pai-filho e fluxos para definir a interação entre eles. Você também vai executar os agentes localmente e implantá-los no Agent Runtime na Gemini Enterprise Agent Platform para serem executados como um fluxo agêntico gerenciado, com as decisões de infraestrutura e o escalonamento de recursos administrados pelo Agent Runtime.
É importante lembrar que estes laboratórios são baseados em uma versão de pré-lançamento do produto. Pode haver algum atraso nos laboratórios enquanto fornecemos atualizações de manutenção.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This on-demand course provides partners the skills required to design, deploy, and monitor Vertail AI Search for Commerce solutions including retail search and recommendation AI for enterprise customers.
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Neste curso, os participantes vão conhecer as ferramentas de MLOps e as práticas recomendadas para a implantação, a avaliação, o monitoramento e a operação de sistemas de ML de produção no Google Cloud. MLOps é uma disciplina com foco na implantação, teste, monitoramento e automação de sistemas de ML em produção.
Também incluímos experiências práticas de uso da ingestão de streaming do Vertex AI Feature Store na camada do SDK.
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Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.
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Conclua o selo de habilidade intermediário Dados de engenharia para modelagem preditiva com o BigQuery ML para mostrar que você sabe: criar pipelines de transformação de dados no BigQuery usando o Dataprep by Trifacta; usar o Cloud Storage, o Dataflow e o BigQuery para criar fluxos de trabalho de extração, transformação e carregamento de dados (ELT); e criar modelos de machine learning usando o BigQuery ML.
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Conclua o selo de habilidade intermediário Criar um data warehouse com o BigQuery para mostrar que você sabe mesclar dados para criar novas tabelas; solucionar problemas de mesclagens; adicionar dados ao final com uniões; criar tabelas particionadas por data; além de trabalhar com JSON, matrizes e structs no BigQuery.
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Conquiste o selo de habilidade introdutório Preparar dados para APIs de ML no Google Cloud para demonstrar que você é capaz de: limpar dados com o Dataprep by Trifacta, executar pipelines de dados no Dataflow, criar clusters e executar jobs do Apache Spark no Managed Service for Apache Spark e chamar APIs de ML, incluindo as APIs Cloud Natural Language, Google Cloud Speech-to-Text e Video Intelligence.
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Conclua o selo de habilidade introdutório Implementação do Cloud Load Balancing no Compute Engine para demonstrar que você sabe: criar e implantar máquinas virtuais no Compute Engine; configurar balanceadores de carga de rede e de aplicativo.
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Learn to use LangChain to call Google Cloud LLMs and Generative AI Services and Datastores to simplify complex applications' code.
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Learn how Gemini can revolutionize your ability to develop applications! This course helps developers go beyond the basics and learn how to integrate Gemini into their workflows.
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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Delve into the power of multimodal AI with this project-based course using Gemini. Master essential techniques and build advanced applications. You will:
- Experiment with multimodal use cases to expand application possibilities
- Implement recommendation systems that combine suggestions with clear reasoning
- Design a powerful document search engine using multimodal RAG methods
Important Disclaimer: Please note that these labs are under active development. Functionality may occasionally change or break unexpectedly, and content might be removed or altered without notice. By proceeding with this course, you acknowledge this potential disruption.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.
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This content is deprecated. Please see the latest version of the course, here.
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Get hands-on with the Gemini Pro and Gemini Pro Vision models through our new labs. This course gives you a unique chance to explore these powerful AI tools while our training content is still in development. Learn to interact with the models using the Vertex AI Gemini API and cURL commands, and help us create the best possible learning experience around this technology.
Important Disclaimer: Please note that these labs are under active development. Functionality may occasionally change or break unexpectedly, and content might be removed or altered without notice. By proceeding with this course, you acknowledge this potential disruption.
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Neste curso, apresentamos os modelos de difusão, uma família de modelos de machine learning promissora no campo da geração de imagens. Os modelos de difusão são baseados na física, mais especificamente na termodinâmica. Nos últimos anos, eles se popularizaram no setor e nas pesquisas. Esses modelos servem de base para ferramentas e modelos avançados de geração de imagem no Google Cloud. Este curso é uma introdução à teoria dos modelos de difusão e como eles devem ser treinados e implantados na Vertex AI.
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Neste curso, vamos conhecer o Vertex AI Studio, uma ferramenta para interagir com modelos de IA generativa, prototipar ideias comerciais e colocá-las em produção. Com a ajuda de um caso de uso imersivo, lições interessantes e um laboratório, você vai conhecer o ciclo de vida do comando à produção, além de usar o Vertex AI Studio para aplicativos multimodais do Gemini, design e engenharia de comandos e ajuste de modelos. O objetivo é permitir que você descubra todo o potencial da IA generativa nos seus projetos com o Vertex AI Studio.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você.
Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.
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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.
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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
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This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.
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Conheça aplicativos, ferramentas e tecnologias de pesquisa com tecnologia de IA neste curso. Aprenda a fazer pesquisa semântica usando embeddings de vetores, pesquisa híbrida combinando abordagens semânticas e por palavras-chave, e geração aumentada por recuperação (RAG), minimizando as alucinações artificiais da IA como um agente de IA embasado. Ganhe experiência prática com a pesquisa vetorial da Vertex AI para criar um mecanismo de pesquisa inteligente.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Welcome to Cloud Composer, where we discuss how to orchestrate data lake workflows with Cloud Composer.
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Ganhe um selo de habilidade ao concluir o curso Arquitetura de nuvem: como criar, implantar e gerenciar e mostre que você sabe: implantar um site publicamente acessível usando servidores da Web Apache, configurar uma VM no Compute Engine usando scripts de inicialização, configurar um RDP seguro usando um Bastion Host Windows e regras de firewall, criar e implantar uma imagem Docker em um cluster do Kubernetes e atualizá-lo, além de criar uma instância do CloudSQL e importar um banco de dados do MySQL. Este selo de habilidade é um ótimo recurso para entender tópicos que vão aparecer no exame de certificação Professional Cloud Architect com Certificação em Google Cloud.
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Redes são a base fundamental da computação em nuvem. Elas sustentam a estrutura do Google Cloud e conectam todos os recursos e serviços entre si. Este curso aborda os serviços de rede essenciais do Google Cloud e oferece exercícios práticos com ferramentas especializadas para desenvolver redes robustas. Você vai conhecer os detalhes das VPCs e aprenderá a criar balanceadores de carga de nível empresarial. Ao fazer o curso Como automatizar a implantação e gerenciar o tráfego em uma rede do Google Cloud, você terá a experiência prática necessária para começar a criar redes robustas imediatamente.
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Conquiste o selo de habilidade introdutório Como monitorar e registrar com o Google Cloud Observability para mostrar que você sabe: monitorar máquinas virtuais no Compute Engine, usar o Cloud Monitoring para supervisionar vários projetos, ampliar as capacidades de monitoramento e geração de registros para o Cloud Functions, criar e enviar métricas personalizadas do aplicativo e configurar os alertas do Cloud Monitoring de acordo com as métricas personalizadas.
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Conquiste um selo de habilidade ao concluir o curso Como configurar um ambiente de desenvolvimento de apps no Google Cloud. Nele, você aprende a criar e conectar uma infraestrutura em nuvem focada em armazenamento usando recursos básicos das seguintes tecnologias: Cloud Storage, Identity and Access Management, Cloud Functions e Pub/Sub.
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Conclua o selo de habilidade introdutório Implementação do Cloud Load Balancing no Compute Engine para demonstrar que você sabe: criar e implantar máquinas virtuais no Compute Engine; configurar balanceadores de carga de rede e de aplicativo.
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Confira neste curso uma introdução ao uso do Terraform para Google Cloud. Nele, você aprende como o Terraform pode ser usado para implementar infraestrutura como código e aplicar alguns dos principais recursos e funcionalidades para criar e gerenciar a infraestrutura do Google Cloud.
Também incluímos experiências práticas de criação e gerenciamento de recursos do Google Cloud usando o Terraform.
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Bem-vindo ao curso "Introdução ao Google Kubernetes Engine". Se você têm interesse no Kubernetes, uma camada de software que fica entre seus aplicativos e a infraestrutura de hardware, aqui é o lugar certo. O Google Kubernetes Engine transforma o Kubernetes em um serviço gerenciado no Google Cloud.
O objetivo deste curso é apresentar os conceitos básicos do Google Kubernetes Engine, ou GKE, como é comumente conhecido, e aprender a conteinerizar e executar aplicativos no Google Cloud. O curso começa com uma introdução básica ao Google Cloud e é seguido pelos conceitos gerais dos contêineres e do Kubernetes, da arquitetura do Kubernetes e das operações do Kubernetes.
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Neste curso intensivo sob demanda, os participantes vão conhecer os serviços abrangentes e flexíveis de infraestrutura e plataforma fornecidos pelo Google Cloud. Com o auxílio de videoaulas, demonstrações e laboratórios práticos, os participantes têm a chance de conhecer e implantar elementos da solução. Isso inclui interconexão segura entre redes, balanceamento de carga, escalonamento automático, automação de infraestrutura e serviços gerenciados.
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Neste curso intensivo sob demanda, os participantes vão conhecer os serviços abrangentes e flexíveis de infraestrutura e plataforma fornecidos pelo Google Cloud, com foco no Compute Engine. Com o auxílio de videoaulas, demonstrações e laboratórios práticos, os participantes têm a chance de conhecer e implantar elementos da solução, incluindo componentes de infraestrutura, como redes, sistemas e serviços de aplicativos. O curso também aborda a implantação de soluções práticas, como chaves de criptografia fornecidas pelo cliente, gerenciamento de segurança e acesso, cotas e faturamento, além do monitoramento de recursos.
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Neste curso intensivo sob demanda, os participantes vão conhecer os serviços abrangentes e flexíveis de infraestrutura e plataforma fornecidos pelo Google Cloud, com foco no Compute Engine. Com o auxílio de videoaulas, demonstrações e laboratórios práticos, os participantes têm chance de conhecer e implantar elementos da solução, incluindo componentes de infraestrutura, como redes, máquinas virtuais e serviços de aplicativos. Você vai aprender a usar o Google Cloud no Console e no Cloud Shell. Além disso, vamos detalhar o papel de um arquiteto de nuvem, abordagens de design de infraestruturas, configuração de redes virtuais com a nuvem privada virtual (VPC), projetos, redes, sub-redes, endereços IP, rotas e regras de firewall.
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"Noções básicas do Google Cloud: infraestrutura principal" é uma apresentação da terminologia e de conceitos importantes para trabalhar com o Google Cloud. Usando vídeos e laboratórios práticos, o curso apresenta e compara vários serviços de armazenamento e computação do Google Cloud, além de ferramentas importantes para o gerenciamento de políticas e recursos.
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