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Alejandro Castillo

成为会员时间：2026

钻石联赛

14156 积分
Build Production-Ready Conversational Agents Earned Jul 27, 2026 EDT
Agent Search UI configurations on Gemini platform Earned Jul 27, 2026 EDT
Leverage data with Customer Experience Insights Earned Jul 27, 2026 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Jul 27, 2026 EDT
Extend CX Agents with Agent Search data stores Earned Jul 24, 2026 EDT
Evaluate and Improve Agent Development Kit Agents Earned Jul 9, 2026 EDT
Deploy an Agent with Agent Development Kit (ADK) Earned Jul 7, 2026 EDT
Accelerate Development with Antigravity Earned Jul 2, 2026 EDT
在 Google Cloud 上部署 Kubernetes 应用 Earned Jul 1, 2026 EDT
Model Armor：保障 AI 部署安全 Earned Jul 1, 2026 EDT
Improve Agent Search findings on Gemini platform Earned Jul 1, 2026 EDT
Use a Third-Party Identity Provider with Workforce Identity Federation Earned Jul 1, 2026 EDT
Deploy Gemini to Transform Enterprises Earned Jul 1, 2026 EDT
Govern Agent Access with Gemini platform Earned Jun 30, 2026 EDT
Secure your Agents with Gemini platform Earned Jun 30, 2026 EDT
Govern agents with Agent Gateway, Agent Registry, and Policies Earned Jun 30, 2026 EDT
Add Agents to Gemini Earned Jun 30, 2026 EDT
Deploy Gemini with Workspace Data Sources and Model Armor Earned Jun 30, 2026 EDT
Build and Deploy Customer Experience Agents Earned Apr 15, 2026 EDT
智能体基础知识 Earned Apr 10, 2026 EDT
Plan Change Management for Gemini Deployments Earned Apr 6, 2026 EDT
生成式 AI 智能体：助力组织转型 Earned Apr 6, 2026 EDT
生成式 AI 应用：改变工作方式 Earned Apr 6, 2026 EDT
生成式 AI：全面了解生成式 AI Earned Apr 6, 2026 EDT
生成式 AI：剖析基本概念 Earned Apr 6, 2026 EDT
生成式 AI：不只是聊天机器人 Earned Apr 6, 2026 EDT
Google Cloud 基础知识 Earned Mar 24, 2026 EDT
[DEPRECATED] 借助 Gemini Enterprise 加速知识交流 Earned Mar 24, 2026 EDT
借助 Gemini Notebook 发掘深度洞见 Earned Mar 24, 2026 EDT
Gemini Enterprise 简介 Earned Mar 24, 2026 EDT
企业智能体及其应用场景 Earned Mar 23, 2026 EDT
Customer Experience Agent Studio：基础知识 Earned Mar 23, 2026 EDT
Google Cloud AI and ML Solutions for the Public Sector Earned Mar 23, 2026 EDT

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Initial deployment of Agent Search and Gemini takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience. In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Complete the Evaluate and Improve Agent Development Kit Agents skill badge to demonstrate your ability to use ADK's evaluation tools to "hill climb" — making measurable, iterative improvements to an agent. You will run an initial evaluation to establish a baseline, apply optimization techniques, and re-evaluate the agent to measure your success.

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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.

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Complete the Accelerate Development with Antigravity skill badge to demonstrate your proficiency in using the Antigravity IDE for developing agentic workflows. You will be tasked with configuring an MCP server, authoring custom agent skills and rules, prototyping with the Agents CLI, and deploying to the Google Cloud Agent Runtime. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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完成在 Google Cloud 上部署 Kubernetes 应用技能徽章中级课程，展示您在以下方面的技能： 配置和构建 Docker 容器映像，创建和管理 Google Kubernetes Engine (GKE) 集群，利用 kubectl 实现高效 集群管理，以及按照稳健的持续交付 (CD) 实践部署 Kubernetes 应用。

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本课程回顾了 Model Armor 的基本安全功能，并让您能够使用该服务。您将了解与 LLM 相关的安全风险，以及 Model Armor 如何保护您的 AI 应用。

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This course covers techniques for boosting and filtering search results, as well as the implementation of meta tags for advanced search control.

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This course provides learners the knowledge to configure Workforce Identity Federation to grant Google Cloud and Gemini access to users that authenticate using a third-party Identity Provider. The curriculum includes theory and demo videos covering workforce identity pools, OIDC and SAML providers, attribute mapping, IAM policies, and troubleshooting guidance.

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This course covers the technical side of deploying Gemini. It discusses the overall architecture of Gemini, decisions to be made when provisioning the app infrastructure, and integrating enterprise data via Data Stores, Connectors. and Actions. The course also explores the kinds of agents that can be added to Gemini. It offers guidance towards establishing a security perimeter using IAM, VPC Service Control, Context-Aware Access, and semantic controls deployed with Model Armor in Gemini platform. Finally, it empowers administrators to fine-tune the end-user experience through comprehensive configuration options, and explains how administrators keep AI deployments secure, compliant, and performant through OpenTelemetry instrumentation and prompt logging.

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In this challenge lab, you will act as a cloud engineer supporting the Cymbal Pools finance team. Your mission is to deploy a BigQuery-enabled agent to Agent Runtime to help process invoice data using natural language. Rather than building from scratch, you inherit an unsecured deployment. You must establish basic data governance by configuring the Agent Development Kit (ADK), deploying the agent with a dedicated SPIFFE identity, identifying permission blocks, and applying least-privilege IAM roles so the agent can safely query and update the BigQuery database from the Agent Runtime Playground.

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As organizations rapidly deploy AI workforces, securing these autonomous systems becomes paramount. Secure Your Agents with Gemini platform is a practical, security-first course designed to help you establish centralized, zero-trust control and comprehensive visibility over your AI ecosystem. Instead of relying on theoretical frameworks, this course teaches you how to defend AI agents the way they are actually attacked—layer by layer, with identity and access at the absolute foundation.

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This course covers the technical side of governing an AI agent workforce using Agent Gateway, Agent Registry, and Policies. It discusses the overall architecture of centralized agent governance, focusing on managing agent sprawl and securing communication with internal systems. The course explores the infrastructure and enterprise networking required to deploy the Agent Gateway, including automated deployment with Terraform and configuring private egress via Private Service Connect. It offers guidance towards establishing a zero-trust security perimeter using unique agent identities with mTLS, per-tool authorization with REQUEST_AUTHZ, and granular CEL policies. Furthermore, it empowers administrators to implement content security guardrails using Model Armor in Gemini platform and Cloud DLP to mitigate semantic threats like prompt injection and data leakage. Finally, the course explains how to manage tool discovery through the Agent Registry and ensure end-to-end observability and thr…

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In this challenge lab, you will demonstrate your ability to add agents to Gemini. You will build an agent with Agent Designer, and you will build a no-code agent with Agent Development Kit, deploy it to Agent Engine, and add it to Gemini.

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In this challenge lab, you act as a Security Engineer deploying a secure Gemini environment for Cymbal Bank. You will ground Gemini in web search and internal Workspace sources to ensure accurate, contextual responses. To maintain compliance, you will configure Model Armor policies to filter sensitive data and block threats like prompt injections and malicious URLs. Finally, you will manage specific end-user features to customize the AI experience safely

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In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini for customer experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesforce.

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本课程将介绍 AI 智能体的基础知识，并探讨智能体在现实世界中的价值所在。它为想要从自主、目标导向行为的角度理解 AI 系统的开发者、架构师和技术决策者奠定了基础。

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This course will guide you through designing customer engagements that result in successful, well-utilized Gemini deployments. Study the art of change management, how to identify and engage sponsors, recruit early adopters, help your customer identify and address cultural change challenges and skills gaps, and effectively deliver project communications. Additionally, learn how to support your customer to plan, offer, conduct, and evaluate end-user training, leverage partner resources, and create essential project documents.

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“生成式 AI 智能体：助力组织转型”是“Gen AI Leader”学习路线中的第五门课程，也是最后一门课程。本课程探讨了组织如何使用量身定制的生成式 AI 智能体，帮助应对特定的业务挑战。您将亲自动手构建一个基本的生成式 AI 智能体，并探索这些智能体的组成部分，例如模型、推理循环以及各种工具。

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“生成式 AI 应用：改变工作方式”是 Generative AI Leader 学习路线的第四门课程。本课程介绍 Google 的生成式 AI 应用，例如 Gemini for Workspace 和 NotebookLM。它将引导您逐一了解接地、检索增强生成、构建有效提示和构建自动化工作流等概念。

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“生成式 AI：全面了解生成式 AI”是“Gen AI Leader”学习路线中的第三门课程。生成式 AI 正在改变我们的工作方式以及与世界的互动方式。作为领导者，应该如何利用生成式 AI 来推动实际业务成果？在本课程中，您将探索构建生成式 AI 解决方案的不同层级、Google Cloud 的产品/服务，以及选择解决方案时需要考虑的因素。

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生成式 AI：剖析基本概念是“Gen AI Leader”学习路线的第二门课程。在本课程中，您将探索 AI、机器学习和生成式 AI 之间的差异，了解各种数据类型如何赋能生成式 AI 来应对业务挑战，从而了解生成式 AI 的基本概念。您还将深入了解 Google Cloud 应对基础模型局限性的策略，以及负责任和安全的 AI 开发与部署面临哪些关键挑战。

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生成式 AI：不只是聊天机器人是 Gen AI Leader 学习路线的第一门课程，没有前提条件要求。本课程旨在带您超越对聊天机器人的浅层认知，深入挖掘生成式 AI 为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念，它们对于利用生成式 AI 的强大功能至关重要。本课程还将提供指导，让您了解在为组织制定成功的生成式 AI 策略时，应考虑哪些重要因素。

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在本入门级课程中，您将了解 Google Cloud 的基础工具和服务。此课程提供了可选视频， 旨在帮助您深入了解和回顾实验中涉及的概念。Google Cloud 基础知识是推荐给 Google Cloud 学员的第一门课程 - 即使您几乎没有云相关知识，也能从中获得实践 经验，并将其直接运用于您的首个 Google Cloud 项目。从编写 Cloud Shell 命令和部署您的第一个虚拟机，到在 Kubernetes Engine 上运行应用 或者使用负载均衡，“Google Cloud 基础知识”都是您了解该平台 基本功能的首选入门级课程。

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Gemini Enterprise 结合了 Google 在搜索和 AI 领域的专长。它是一款强大的工具，让员工只需通过一个搜索栏，就能从文档库、邮件、聊天消息、工单系统及其他数据源中查找具体信息。Gemini Enterprise 助理还能帮助进行头脑风暴、开展研究、生成文档大纲并执行其他操作，比如邀请同事参加某个日历活动。因此它能加快知识型工作的进度并提升协作效率。（请注意，Gemini Enterprise 以前称为 Google Agentspace，本课程中可能会提及以前的产品名称。）

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在本课程中，您将学习如何将 PDF、网页甚至音频文件等各类不同来源的内容，整合到一个统一的智能工作区中。您将学习与文档“对话”，快速定位特定信息、生成即时摘要，并通过 AI 驱动的引用溯源来验证答案的准确性。

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本课程将介绍 Gemini Enterprise，它是一个集 AI 智能体、企业搜索、Gemini Notebook 和智能数据访问功能于一身的强大平台，旨在帮助组织应对各种挑战。学员通过学习真实案例并动手实操，将能够把 Gemini Enterprise 的各项功能与实际的业务需求联系起来，说明 Gemini Enterprise 的架构以及它如何处理不同角色的数据访问和隐私安全问题。

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了解 AI 智能体如何为业务带来实际影响。您将把智能体类型关联到您的关键绩效指标 (KPI)，并探索能够解决实际瓶颈的用例。然后，您将了解 Gemini Enterprise 如何帮助您构建和编排合适的智能体，其范围涵盖从无代码到高代码的各种解决方案。

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本课程旨在让对话设计师和构建者掌握相关概念和实用技能，以便使用 Customer Experience Agent Studio (CX Agent Studio) 设计、构建和测试复杂的多智能体多模态客户体验智能体。

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Building a Conversational Interface with Dialogflow CX Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions. Scaling Equity and Access with Enterprise Translation Hub Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.

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