Participante desde 2023
GenAI Search and Conversation
Earned Nov 26, 2024 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Oct 9, 2023 EDT
Master Google Cloud skills through hands-on labs and friendly competition! Cloud Hero challenges you to conquer a series of Cloud Skills Boost labs, putting your newfound knowledge to practice. Earn points for completing labs accurately, and rack up bonus points for speed. The leaderboard lets you see how you stack up against your peers – can you rise to the top? Remember to click "End" after finishing each lab to claim your well-deserved points.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.