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Stefani Warren

成为会员时间：2022

CCAI Operations and Implementation Earned Oct 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Oct 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Oct 11, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Oct 7, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Sep 28, 2022 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned Sep 25, 2022 EDT
Developing Data Models with LookML Earned Aug 23, 2022 EDT
Applying Machine Learning to your Data with Google Cloud Earned Aug 22, 2022 EDT
Achieving Advanced Insights with BigQuery Earned Aug 21, 2022 EDT
Creating New BigQuery Datasets and Visualizing Insights Earned Aug 20, 2022 EDT
Exploring and Preparing your Data with BigQuery Earned Aug 18, 2022 EDT
[DEPRECATED] Google Cloud Big Data and Machine Learning Fundamentals Earned Aug 15, 2022 EDT
Analyzing and Visualizing Data in Looker Earned Aug 15, 2022 EDT
使用 Google Cloud Operations 进行扩缩 Earned Aug 8, 2022 EDT
使用 Google Cloud 进行基础设施和应用的现代化改造 Earned Aug 8, 2022 EDT
使用 Google Cloud 探索数据转换 Earned Aug 8, 2022 EDT
利用 Google Cloud 实现数字化转型 Earned Aug 8, 2022 EDT

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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This course empowers you to develop scalable, performant LookML (Looker Modeling Language) models that provide your business users with the standardized, ready-to-use data that they need to answer their questions. Upon completing this course, you will be able to start building and maintaining LookML models to curate and manage data in your organization’s Looker instance.

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In this course, we define what machine learning is and how it can benefit your business. You'll see a few demos of ML in action and learn key ML terms like instances, features, and labels. In the interactive labs, you will practice invoking the pretrained ML APIs available as well as build your own Machine Learning models using just SQL with BigQuery ML.

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The third course in this course series is Achieving Advanced Insights with BigQuery. Here we will build on your growing knowledge of SQL as we dive into advanced functions and how to break apart a complex query into manageable steps. We will cover the internal architecture of BigQuery (column-based sharded storage) and advanced SQL topics like nested and repeated fields through the use of Arrays and Structs. Lastly we will dive into optimizing your queries for performance and how you can secure your data through authorized views. After completing this course, enroll in the Applying Machine Learning to your Data with Google Cloud course.

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This is the second course in the Data to Insights course series. Here we will cover how to ingest new external datasets into BigQuery and visualize them with Looker Studio. We will also cover intermediate SQL concepts like multi-table JOINs and UNIONs which will allow you to analyze data across multiple data sources. Note: Even if you have a background in SQL, there are BigQuery specifics (like handling query cache and table wildcards) that may be new to you. After completing this course, enroll in the Achieving Advanced Insights with BigQuery course.

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In this course, we see what the common challenges faced by data analysts are and how to solve them with the big data tools on Google Cloud. You’ll pick up some SQL along the way and become very familiar with using BigQuery and Dataprep to analyze and transform your datasets. This is the first course of the From Data to Insights with Google Cloud series. After completing this course, enroll in the Creating New BigQuery Datasets and Visualizing Insights course.

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This course introduces the Google Cloud big data and machine learning products and services that support the data-to-AI lifecycle. It explores the processes, challenges, and benefits of building a big data pipeline and machine learning models with Vertex AI on Google Cloud.

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In this course, you learn how to do the kind of data exploration and analysis in Looker that would formerly be done primarily by SQL developers or analysts. Upon completion of this course, you will be able to leverage Looker's modern analytics platform to find and explore relevant content in your organization’s Looker instance, ask questions of your data, create new metrics as needed, and build and share visualizations and dashboards to facilitate data-driven decision making.

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各种规模的组织都在利用云的强大功能和灵活性来改变运营方式。然而，有效管理和扩缩云资源可能是一项复杂的任务。本课程探讨了云中现代运营、可靠性和弹性方面的基本概念，以及 Google Cloud 如何帮助支持这些工作。 作为 Cloud Digital Leader 学习路线的一部分，本课程旨在帮助个人在自己的岗位上成长，并为企业谋求未来发展。

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许多传统企业都在使用无法满足现代客户期望的旧式系统和应用。业务领导者往往需要在维护老旧的 IT 系统和投资新产品与服务之间做出选择。本课程探讨了这些挑战，并提供了利用云技术克服这些挑战的解决方案。 作为 Cloud Digital Leader 学习路线的一部分，本课程旨在帮助个人在工作中成长，并为企业打造美好未来。

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云技术是一项强大的资产，与数据相结合后，它将成为创新和提升客户体验的催化剂。《使用 Google Cloud 探索数据转换》课程探讨了组织如何利用云技术让数据更易于访问、更具实用价值和商业价值。 作为“Cloud Digital Leader 学习路线”的一部分，本课程旨在帮助个人提升职业素养，并为企业谋求未来发展。

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数字化转型是现代组织的必经之路，而扎实掌握云计算基础知识，是推动实质性创新的第一步。《利用 Google Cloud 实现数字化转型》课程将讲解核心技术与战略框架，助力组织实现运营现代化。本课程介绍关于云的基本概念、全球网络基础设施和责任共担模式，帮助领导者从容推进上云进程。 作为 Cloud Digital Leader 学习路线的一部分，本课程旨在帮助学员提升岗位能力，从而为企业打造美好未来。

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