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Stefani Warren
Mitglied seit 2022
CCAI Operations and Implementation
Earned Okt 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Okt 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Okt 11, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Okt 7, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 28, 2022 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Sep 25, 2022 EDT
Developing Data Models with LookML
Earned Aug 23, 2022 EDT
Applying Machine Learning to your Data with Google Cloud
Earned Aug 22, 2022 EDT
Achieving Advanced Insights with BigQuery
Earned Aug 21, 2022 EDT
Creating New BigQuery Datasets and Visualizing Insights
Earned Aug 20, 2022 EDT
Exploring and Preparing your Data with BigQuery
Earned Aug 18, 2022 EDT
[DEPRECATED] Google Cloud Big Data and Machine Learning Fundamentals
Earned Aug 15, 2022 EDT
Analyzing and Visualizing Data in Looker
Earned Aug 15, 2022 EDT
Mit Google Cloud Operations skalieren
Earned Aug 8, 2022 EDT
Infrastruktur und Anwendungen mit Google Cloud modernisieren
Earned Aug 8, 2022 EDT
Datentransformation mit Google Cloud
Earned Aug 8, 2022 EDT
Digitale Transformation mit Google Cloud
Earned Aug 8, 2022 EDT
Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This course empowers you to develop scalable, performant LookML (Looker Modeling Language) models that provide your business users with the standardized, ready-to-use data that they need to answer their questions. Upon completing this course, you will be able to start building and maintaining LookML models to curate and manage data in your organization’s Looker instance.
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In this course, we define what machine learning is and how it can benefit your business. You'll see a few demos of ML in action and learn key ML terms like instances, features, and labels. In the interactive labs, you will practice invoking the pretrained ML APIs available as well as build your own Machine Learning models using just SQL with BigQuery ML.
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The third course in this course series is Achieving Advanced Insights with BigQuery. Here we will build on your growing knowledge of SQL as we dive into advanced functions and how to break apart a complex query into manageable steps.
We will cover the internal architecture of BigQuery (column-based sharded storage) and advanced SQL topics like nested and repeated fields through the use of Arrays and Structs. Lastly we will dive into optimizing your queries for performance and how you can secure your data through authorized views.
After completing this course, enroll in the Applying Machine Learning to your Data with Google Cloud course.
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This is the second course in the Data to Insights course series. Here we will cover how to ingest new external datasets into BigQuery and visualize them with Looker Studio. We will also cover intermediate SQL concepts like multi-table JOINs and UNIONs which will allow you to analyze data across multiple data sources.
Note: Even if you have a background in SQL, there are BigQuery specifics (like handling query cache and table wildcards) that may be new to you.
After completing this course, enroll in the Achieving Advanced Insights with BigQuery course.
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In this course, we see what the common challenges faced by data analysts are and how to solve them with the big data tools on Google Cloud. You’ll pick up some SQL along the way and become very familiar with using BigQuery and Dataprep to analyze and transform your datasets.
This is the first course of the From Data to Insights with Google Cloud series. After completing this course, enroll in the Creating New BigQuery Datasets and Visualizing Insights course.
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This course introduces the Google Cloud big data and machine learning products and services that support the data-to-AI lifecycle. It explores the processes, challenges, and benefits of building a big data pipeline and machine learning models with Vertex AI on Google Cloud.
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In this course, you learn how to do the kind of data exploration and analysis in Looker that would formerly be done primarily by SQL developers or analysts. Upon completion of this course, you will be able to leverage Looker's modern analytics platform to find and explore relevant content in your organization’s Looker instance, ask questions of your data, create new metrics as needed, and build and share visualizations and dashboards to facilitate data-driven decision making.
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Unternehmen jeder Größe nutzen die Leistungsfähigkeit und Flexibilität der Cloud, um ihre Abläufe zu transformieren. Die effektive Verwaltung und Skalierung von Cloud-Ressourcen kann jedoch eine komplexe Aufgabe sein. In diesem Kurs werden die grundlegenden Konzepte moderner Betriebsabläufe, Zuverlässigkeit und Ausfallsicherheit in der Cloud erläutert und es wird gezeigt, wie Google Cloud diese Bemühungen unterstützen kann.
Dieser Kurs ist Teil des Lernpfads „Cloud Digital Leader“ und soll Einzelpersonen dabei helfen, sich in ihrer Rolle weiterzuentwickeln und die Zukunft ihres Unternehmens mitzugestalten.
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Viele traditionelle Unternehmen verwenden ältere Systeme und Apps, die nicht mit den modernen Kundenerwartungen Schritt halten können. Führungskräfte müssen sich oft entscheiden, ob sie ihre veralteten IT-Systeme weiter betreiben oder in neue Produkte und Dienste investieren. In diesem Kurs werden diese Herausforderungen untersucht und Lösungen für ihre Bewältigung mithilfe von Cloud-Technologie angeboten.
Dieser Kurs ist Teil des Lernpfads „Cloud Digital Leader“ und soll Einzelpersonen dabei helfen, sich in ihrer Rolle weiterzuentwickeln und die Zukunft ihres Unternehmens mitzugestalten.
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Cloud-Technologie ist ein leistungsstarkes Asset. In Kombination mit Daten wird sie zum Katalysator für Innovation und einen besseren Kundenservice. Im Kurs „Datentransformation mit Google Cloud“ erfahren Sie, wie Unternehmen die Cloud nutzen können, um ihre Daten zugänglicher, verwertbarer und wertvoller zu machen.
Dieser Kurs ist Teil des Lernpfads „Cloud Digital Leader“ und soll Einzelpersonen dabei helfen, in ihrer Rolle zu wachsen und die Zukunft ihres Unternehmens zu gestalten.
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Die digitale Transformation ist für moderne Unternehmen von entscheidender Bedeutung. Eine solide Grundlage im Cloud Computing ist der erste Schritt, um sinnvolle Innovationen voranzutreiben. „Digitale Transformation mit Google Cloud“ stellt die wichtigsten Technologien und strategischen Frameworks vor, mit denen Abläufe in Unternehmen modernisiert werden können. In diesem Kurs werden grundlegende Cloud-Konzepte, die globale Netzwerkinfrastruktur und das Modell der gemeinsamen Verantwortung behandelt. So können Führungskräfte dem Weg in die Cloud zuversichtlich entgegenblicken.
Dieser Kurs ist Teil des Lernpfads „Cloud Digital Leader“ und soll Einzelpersonen dabei helfen, sich in ihrer Rolle weiterzuentwickeln und die Zukunft ihres Unternehmens mitzugestalten.
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