This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Digital transformation is a critical journey for modern organizations, and establishing a strong baseline in cloud computing is the first step toward driving meaningful innovation. Digital Transformation with Google Cloud introduces the core technologies and strategic frameworks that help organizations modernize their operations. This course explores fundamental cloud concepts, global network infrastructure, and the shared responsibility model to help leaders navigate their path to the cloud with confidence.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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Implement Enterprise Design Patterns with CX Agent Studio
Earned fév. 6, 2025 EST
Handle Consumer Interactions with CCaaS
Earned fév. 6, 2025 EST
Digital Transformation with Google Cloud
Earned fév. 5, 2025 EST
[DEPRECATED]Introduction to Responsible AI
Earned fév. 4, 2025 EST
Introduction to Large Language Models
Earned jan. 29, 2025 EST
Introduction to Generative AI
Earned jan. 29, 2025 EST